Team Leadership & KPI ManagementLead and manage the IT team, track and achieve KPIsFoster a culture of accountability, collaboration, and continuous improvementwithin the IT team.IT Operations & Service ReliabilityEnsure uptime, availability, and performance of critical services across distributed datacenters.Oversee backup operations, periodic data restoration tests, and planned failover drills.Maintain documentation of IT infrastructure, services, and processes.IT Projects: Planning & ExecutionPlan, drive, and execute IT infrastructure and operations projects Lead cross-functional initiatives involving Dev, QA, Security, and Product teams.Ensure project delivery on time, within scope and budget.Support for Dev & QA TeamsInvestigate and evaluate new platforms, tools, and systems to support development and testing efforts. Install, configure, and troubleshoot development and QA environmentsProvide timely technical support for Dev and QA teamsSystem Management & TroubleshootingManage installation, configuration, and maintenance of hardware, software, and network infrastructure.Proactively identify and resolve system issuesAutomate repetitive tasks using scripting and configuration management toolsSecurity & ComplianceCollaborate with the security team to implement and maintain IT security policies.Enforce access controls, patch management, and endpoint protection.Support compliance audits by maintaining logs, reports, and documentation.