Đăng nhập
Đăng ký
Mô Tả Công Việc
- Champions the brand’s service vision for product and service delivery.
- Monitors and promotes room rates, specials, and promotions at the residence.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations.
- Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands and complies with loss prevention policies and procedures.
- Verifies accuracy of room rates to maximize revenue opportunities.
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Observes service behaviors of employees and providing feedback to individuals; continuously strives to improve service performance.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Interacts with guests to obtain feedback on product quality and service levels.
- Drives positive employee engagement by conducting the department feedback sessions and creating action plans to address open concerns.
- Perform any other duties which may be assigned by the higher management from time to time.
Yêu Cầu Công Việc
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
- 4 years experience in guest services, front desk, housekeeping, or related professional area.
- Luxury hotel working background
- Vietnamese Oversea/Local Vietnamese preferred
Hình thức
Quyền Lợi
- Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
- At least 14 annual leave, 2 days off per week
- Relocation, repatriation allowance
- Rest and relaxation, Home leave allowance: 2 million per 3 service months
- Accommodation, uniforms, transportation, and meals are provided
- International working environment
- Insurance as labor law
- Healthcare insurance for personnel for at least 6-service months colleagues and for the family after working 2 years
- 24/7 accident insurance
- Other benefits
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
![[Melia Vinpearl Phu Quoc] GUEST EXPERIENCE AGENT / NHÂN VIÊN TRẢI NGHIỆM KHÁCH HÀNG](/images/logo_company.png){kind=logo}
