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Mô Tả Công Việc
- Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
- Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
- Managing Daily Operations of the Area or Department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
- Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
- Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Create and Maintain Relationships with Clients - Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.
- Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
Yêu Cầu Công Việc
- Education and Experience
- High school diploma; 2 years of experience in the event management, food and beverage, or related professional area.
- Skills and Knowledge
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
- Mathematics - Using mathematics to solve problems.
- Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
- Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems
Hình thức
Quyền Lợi
- Days off/week: 2 days | 2 ngày nghỉ hằng tuần
- Competitive package| 13th salary month - Phúc lợi cạnh tranh | Lương tháng 13
- Full salary & service charge, social insurance during probation (following the labour laws) | Hưởng nguyên lương và phí phục vụ, tham gia bảo hiểm trong suốt thời gian thử việc (theo luật lao động)
- Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance |Tham gia bảo hiểm y tế theo chính sách của khách sạn: Bảo hiểm xã hội, bảo hiểm y tế và bảo hiểm thất nghiệp
- National and international training courses | Các khóa đào tạo trong và ngoài nước
- Opportunity to develop career | Cơ hội phát triển nghề nghiệp
Mức lương
Thỏa thuận
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