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Mô Tả Công Việc
- Supervise and manage the Customer Relationship team to ensure service quality meets company standards.
- Develop and implement customer care programs tailored to specific customer segments.
- Coordinate with relevant departments (sales, technical, operations, etc.) to address and resolve customer issues, feedback, and inquiries promptly.
- Maintain and strengthen relationships with existing customers, ensuring high satisfaction and loyalty.
- Monitor and analyze customer data; prepare regular reports (weekly/monthly/quarterly) on customer satisfaction, retention rates, and key performance indicators (KPIs).
- Propose strategies and initiatives to improve customer service and enhance the customer experience.
- Train, guide, and evaluate the performance of the Guest Relation team.
Yêu Cầu Công Việc
- Bachelor’s degree in Business Administration, Marketing, Customer Service, or related fields.
- Minimum 2-3 years of experience in customer service or relationship management, with at least 1 year in a supervisory/team leader role.
- Excellent communication, problem-solving, and negotiation skills.
- Strong leadership and data analysis capabilities.
- Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with CRM systems is a plus.
- High sense of responsibility, proactiveness, and eagerness to learn.
Hình thức
Quyền Lợi
- Attractive Salary
- Meals Provided
- Housing allowance policy - Applicable to employees whose permanent residence is outside Phu Quoc
- Translation: Commuting allowance policy - Applicable to employees with permanent residence in Phu Quoc.
- Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
- Annual leave as regulated by the Labor Code.
- Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
- Professional Development – Training opportunities and clear career advancement paths
- Friendly Work Environment – Supportive team, open communication, and strong company culture
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