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Mô Tả Công Việc
- Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side.
- Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests’ experience is well taken care of from start to finish.
- Whether setting tables and event materials communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
- No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
- Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts – to get it right for our guests and our business each time.
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (enter brand specific programs) to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
- Interact & engage with guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other colleagues to ensure proper coverage and prompt guest service.
- Thank guests with genuine appreciation and provide a fond farewell.
Yêu Cầu Công Việc
- Higher Education, Diploma or equivalent.
- At least 1 year of related work experience.
- English Language Proficiency
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Quyền Lợi
- Get competitive salary & service charge.
- Have 12 annual leave days for a working year.
- 13th month salary
- Work 5 days per week - 2 days off per week.
- To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
- Join an annual picnic.
- Receive training and training for career development.
- Other benefits according to company policy: PVI Insurance, Mobile Device Allowance, Meal Allowance...
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