Executive Housekeeper | Trưởng bộ phận Buồng Phòng

Continuously stay updated on industry trends and best practices to enhance products, services, and overall departmental performance in line with Six Senses wellness and sustainability standards.

Lead, rejuvenate, and oversee departmental operations across guestrooms and public areas, ensuring consistent adherence to LQA standards through regular on-site presence.

Drive exceptional guest experiences by leading a highly engaged team, proactively handling guest feedback, and ensuring effective service recovery when required.

Ensure full compliance with legal, statutory, financial, safety, and security requirements, maintaining all documentation, reporting systems, and operational protocols.

Review and optimize room amenities, services, products, and pricing to remain relevant, innovative, and aligned with brand standards.

Manage departmental budgets responsibly, closely monitoring costs to drive profitability while preserving required service and quality standards.

Maintain clear cross-departmental communication and participate in required meetings and briefings, supporting smooth operations and executing additional duties as assigned by the General Manager.