F&B Supervisor (cum F&B Secretary)

Administration

 Support all Managers on organizing, supervising and running smoothly all the operations belonging F&B Department

 Support Managers on building SOPs for F&B Department

 Check daily that all the Checklists are followed by all the employee.

 Send illness or recovery report to HR and Managers

 Check all the schedule are adequate for business needs.

 Receiving and checking the goods from external companies

 Attend and actively participate in the various F&B meetings

 Inform daily other departments on the highlights of the daily F&B operations in the morning meeting

Customer Service

 Pro-active on guests' needs, takes quick action to address customer needs with a passionate approach and strives to exceed customer expectation

 Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

 Resolve guest complaints, ensuring guest satisfaction

 Seeks, listens and responds to Guest feedback

 Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

 Involve Senior Management in order to solve major complaints

Financial

 Monitoring and checking all bills payments are closed correctly

 Check and make sure all orders are placed correctly in the system

 Monitoring wastages and spillages

 Make suggestions and proposals regarding quality and improved efficiency and/or increase sales while containing costs

 Supporting Management on ordering and supplying the right amount of beverage stock

 Operate the point of sale system on a supervisory level and produce satisfactory reports at the end of each shift

Marketing

 Networking for the hotel, creating brand awareness

 Collaborate with Restaurant Manager and Bar Manager providing inputs and ideas for promotions and events

Operational

 Operate in the F&B as an all-round employee according to SOP’s

 Guide, direct and inspire the bar and restaurant team including trainees

 Give instructions and manage quality of work and resolve problems

 Regularly check storage areas for proper supplies, organization and cleanliness.

 Communicate technical faults to the relevant departments and management

 Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

 Supervise all F&B outlets during the shift ensuring the best level of service for all the guests

 Supervise all operations and report to managers

Personnel

 Check the clothing and appearances of the F&B team members according to the company standards

 Train and develop team members

 Creates a positive and safe atmosphere among Team Members

 Managing and inspiring supervisors and team members

 Leads by example

 Participate on training program for each team member

 Conducting periodic performance review for each employee

 Daily coaching the team through feedback and guidance

 Creating with Management team a recognition program for F&B team members

Other Duties

 Attends and contributes to all Meetings as required.

 Willingly attends hotel training sessions as scheduled to improve skills and knowledge.

 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the hotel’s policies concerning fire, hygiene and health & safety.

 Ensures high standards of personal presentation & grooming.

 Exercises responsible management and behaviour at all times and positively representing the hotel.

 Ensures and practices the utmost protection of office’s confidentiality.

 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.