[Hilton] Outlet Manager (Chinese Speaking)

• Maintain a strong focus on customer service, ensuring all guest needs are promptly and professionally addressed.
• Lead by example, fostering a culture centered on creating special guest experiences.
• Handle guest feedback and complaints effectively, ensuring follow-up and resolution.
• Ensure service standards are consistently delivered and regularly reviewed.
• Oversee daily operations, including peak service periods and special events.
• Ensure safety and hygiene standards are met across all areas.

Team Leadership & Training

• Train, coach, and develop team members to uphold Hilton standards.
• Conduct regular briefings, performance reviews, and service quality checks.
• Prepare rosters and assign duties to meet business demands efficiently.
• Maintain clear communication and coordination with other departments.
• Participate in recruitment, onboarding, and staff development planning.
• Uphold grooming and presentation standards at all times.

Sales & Business Development

• Promote hotel services to guests and partners.
• Support in creating sales strategies, promotions, and team incentives.
• Identify and act on sales opportunities and market trends.
• Collaborate with the F&B Director and Executive Chef on menu development and event planning.
• Keep up with competitor activities and F&B trends.

Finance & Administration

• Monitor departmental performance against financial targets.
• Control costs while maintaining service quality.
• Prepare forecasts, reports, and variance analyses.
• Ensure effective use of resources and proper inventory management.
• Maintain event records and assist with brochure and proposal creation.

Health, Safety & Compliance

• Ensure adherence to OH&S regulations and company policies.
• Conduct hygiene training and enforce safe work practices.
• Maintain a clean, organized, and compliant work environment.

General

• Attend operational meetings and maintain open communication.
• Carry out any other reasonable duties as assigned.