[Hilton] Sales Manager

As Sales Manager, you are responsible for achieving hotel revenue goals through proactive sales and client relationship management, while adhering to Hilton standards.

Core Duties

• Complete Hilton University courses and stay updated on hotel products and services.
• Promote and sell all hotel offerings, including rooms, catering, and banquets.
• Meet or exceed assigned sales targets.
• Develop and implement approved sales plans by market segment or industry.
• Understand client needs through calls, visits, and presentations; conduct site inspections and close sales.
• Prepare and follow up on quotations, contracts, and reservations in a timely manner.
• Maintain accurate client records and share feedback with leadership.
• Cross-sell Hilton properties where appropriate.

Market Awareness & Competitor Intelligence

• Collect and share industry insights and competitor data.
• Track competitor promotions, key accounts, and market trends.
• Identify and pursue new business opportunities.

Client Relations & Events

• Host key clients, team leaders, and VIPs.
• Organize client experiences, team-building events, and site visits.
• Support Banquet Sales and Operations during events.
• Handle guest complaints and ensure satisfaction.

Team & Cross-Department Collaboration

• Support, train, and guide junior sales staff.
• Maintain regular communication with Operations and other departments.
• Attend all necessary meetings and represent the hotel in external events or exhibitions.

Sales Reporting & Systems

• Prepare sales reports and strategic updates for the Director of Sales.
• Use and update sales systems such as Opera, OnQ R&I, Meeting Broker, etc.
• Participate in marketing initiatives and assist in achieving budgeted goals.