HOTEL MANAGER

Sunway Group was founded in 1974 in Kuala Lumpur, Malaysia and is today, one of Southeast Asia’s leading conglomerates with core interests in real estate, construction, education, healthcare, retail, and hospitality.

We are committed to advancing the United Nations Sustainable Development Goals and continues to align them with our Environmental, Social, and Governance (ESG) targets as part of our corporate strategy and social responsibility towards driving the group’s long-term success and deepening our commitment to nation-building.

Sunway Hotel Hanoi is Sunway Group’s first hotel asset in Vietnam, opened in 1998 and a pioneer in Hanoi’s hospitality landscape.

We’re now seeking for an enthusiastic hospitality professional and a local Vietnamese in the role of Hotel Manager. He or She will provide leadership and strategic direction, creating new positive guests’ experiences, motivate existing team of dedicated associates whilst maximizing financial results and developing internal talents.

Key accountability

• Oversees all day to day operations within the hotel’s organization and functional role

• Promote teamwork and quality service through continuous communication and coordination with all departmental heads

• Ensure full compliance to group’s corporate policies and hotel’s Standard Operating Procedures

• Responsible for achieving optimal guest satisfaction and staff morale

• Responsible in sustaining a positive working environment and to attain all set objectives/ goals

• Achieve financial results, ability to analyze and interpret financial information, monitor sales and increase productivity

• Make recommendations for capital improvements to enhance and preserve the hotel asset

• Hand on approach and regular inspection of facilities, and enforcement and compliance of group and regulatory health, fire life safety standards

• Coach and develop team of department heads

• Ensure all decisions are made in the best interest of the guests. staffs and owner

• Take lead in chairing and attending work related internal and external meetings

• Implement group’s policies, as and when directed and compliance to group’s corporate identity

• Maintain good repo with local authorities and business associates