Housekeeping Manager/Trưởng bộ phận Buồng Phòng

Housekeeping Manager is the strategic and operational leader responsible for the entire housekeeping, laundry, and linen department. This role ensures the highest standards of cleanliness, maintenance, and aesthetic appeal of all guest rooms, public areas, and back-of-house spaces, directly impacting guest satisfaction and the hotel's reputation for excellence. The incumbent leads a large team with efficiency, financial acumen, and an unwavering commitment to quality.

Key Responsibilities

Leadership & Team Management: Lead, motivate, and develop a large, diverse housekeeping team. Oversee recruitment, training, scheduling, performance evaluations, and career development to maintain a skilled and engaged workforce.

Operational Excellence & Quality Assurance: Establish and enforce strict cleanliness, maintenance, and presentation standards for all guest rooms (including VIP suites), public areas, back-of-house, and laundry operations. Conduct daily, documented inspections to ensure consistent, flawless execution.

Financial & Inventory Control: Prepare and manage the departmental budget, controlling costs for labor, linen, amenities, and cleaning supplies. Implement efficient inventory systems and par stock levels to minimize waste and maximize resource utilization.

Guest Satisfaction & Communication: Proactively address guest requests and complaints related to housekeeping with speed and discretion. Maintain seamless communication with the Front Office and Engineering departments to ensure room status accuracy and prompt maintenance.

Safety, Compliance & Sustainability: Ensure full compliance with health, safety, and sanitation regulations. Promote safe working practices and oversee the proper handling and storage of cleaning chemicals. Drive eco-friendly initiatives within the department.