Houseman - Nhân viên chạy tầng

Ensure security of any assigned keys and beeper

• Organize work duty priorities.

Stock linen carts with clean linen and supplies. Transport linen carts to

Floor closets and neatly stock according to diagram.

Maintain cleanliness and organization of floor closets; remove trash, wipe down

Shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.

Remove all dirty linen from assigned Room Attendants' carts and closets.

Transport to dish room glass washer and wash glasses. Return clean and capped glasses to floor closets in racks.

Clean designated areas with proper chemicals, tools and equipment:

Guest room floor corridors

Floor closets

Service corridors

Elevators, tracks and landings

Guest laundry room

Guest vending areas

Stairwells

Check under furniture for debris and remove if present.

Inspect condition of all furniture for tears, rips and stains and report damages to

• Supervisor. Dust and polish all woodwork.

Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.

Remove dust on drapes weekly and realign to correct position daily.

Inspect condition of planters and plants; remove debris, polish planters.

Remove dust, dirt, marks and fingerprints from doors and door frames.

Remove stains, scuff marks, and dust from baseboards, ledges and corners.

Polish all brass surfaces to a high gloss.

Remove trash; debris and cobwebs from balconies/patios.

Empty vacuum cleaner bags, replace and clean machines.

• Transport guest laundry and dry cleaning to correct guest rooms.

Report any damages or maintenance problems to the Supervisor.

Turn over any lost and found items to the Supervisor.

Handle guest complaints to ensuring guest satisfaction.

Ensure confidentiality of hotel guests.

Ensure security of guest room access and hotel property.

Successful completion of the training/certification process.

Administrative Responsibilities

Install cleaned or new drapes.

Make up cribs and rollaway beds; transport to designated rooms.

Turn mattress and box springs according to rotation schedule.

Stock Housekeeping department supplies.