IT Support Officer

The Support Officer is responsible for installing and configuring computer hardware operating systems and applications, talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues and providing support, including procedural documentation and relevant reports.

***Responsibilities

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion.
• Rapidly establishing a good working relationship with customers and other IT team.
• Testing and evaluating new technology.
• Perform daily checklist and report to relevant IT team/vendors if there is any issue.
• Any other duties consistent with the job as directed by management.