Key Client Operations & Pricing Supervisor

A. Client Operations Management• Oversee day-to-day operations for key clients, ensuring shipments and documentation are processed with precision and timeliness.• Utilize data management tools and reports to monitor shipment performance, exceptions, and cost control.• Collaborate closely with Procurement, Pricing, Accounting, and Transition & Execution teams to ensure seamless service flow.• Maintain client SOPs and ensure full compliance with agreed SLAs and internal standards.• Analyze trends and performance metrics to proactively identify operational improvements.• Proactively propose and organize periodic performance reviews with customers to ensure regular feedback is received and actions are taken to maximize customer satisfaction.B. Team Leadership & Performance Excellence• Lead and coach a team with clear targets and accountability.• Drive a culture of ownership, efficiency, and continuous improvement.• Monitor team workload distribution and ensure service quality underpressure.• Guide the team in using data and systems effectively (e.g., ERP, Excels, Power BI dashboards).• Conduct regular coaching sessions and performance reviews to elevate capabilities.C. Client Relationship & Communication• Serve as the primary escalation point for key client operational issues.• Maintain proactive communication with client operations teams and internal stakeholders.• Provide regular performance reviews and data-driven insights to clients.• Support onboarding and transition of new clients, ensuring a smooth setup process.D. Process Improvement & Data Management• Establish a data accuracy culture within the team—ensuring timely, correct input into systems.• Prepare performance dashboards, cost analyses, and exception reports for management.• Identify opportunities to automate routine tasks or streamline workflows.• Support implementation of new digital tools or operational systems.E. Pricing• Utilize existing vendor pools to construct solutions and price competitively to secure businesses.• Negotiate with suppliers, vendors, and service providers to secure competitive pricing, favorable terms, and high-quality services.• Work closely with Procurement & Pricing Project team to build a stronger and more diverse supplier base to optimize business capitalization and costing.