Mô Tả Công Việc
- Greet guests warmly and professionally upon arrival at the spa.
- Provide detailed information about spa treatments, products, and promotions.
- Schedule and confirm appointments according to guest preferences and therapist availability.
- Manage guest records and update the reservation system accurately.
- Handle phone calls, emails, and walk-in inquiries in a courteous and efficient manner.
- Process billing and payments for spa services and retail purchases.
- Coordinate with therapists to ensure smooth operation and guest satisfaction.
- Maintain cleanliness and presentation of the reception and waiting areas.
- Assist with inventory of spa products and inform guests about retail offerings.
- Handle guest feedback and communicate any issues or complaints to the Spa Manager.
- Support in organizing special spa events, seasonal offers, or VIP programs.
Yêu Cầu Công Việc
- Well-groomed and professional appearance.
- Diploma or higher education in Hospitality, Tourism, or relevant fields is preferred.
- Minimum 6 months of experience in a spa, hotel front desk, or customer service role.
- Good communication and interpersonal skills with a calm and friendly attitude.
- Basic to intermediate English speaking and writing skills (other languages are a plus).
- Comfortable using computers, POS systems, and booking software.
- Attention to detail and ability to multitask in a relaxed but efficient manner.
- Passion for wellness, hospitality, and guest care.
- Willingness to work shifts, weekends, and holidays.
Hình thức
Quyền Lợi
- Attractive Salary
- Meals Provided
- Housing allowance policy - Applicable to employees whose permanent residence is outside Phu Quoc
- Translation: Commuting allowance policy - Applicable to employees with permanent residence in Phu Quoc.
- Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
- Annual leave as regulated by the Labor Code.
- Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
- Professional Development – Training opportunities and clear career advancement paths
- Friendly Work Environment – Supportive team, open communication, and strong company culture
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.