Nhân viên chăm sóc khách hàng (Chuỗi nhà hàng)

JOB OVERVIEW:

• We are seeking a dedicated and experienced Customer Service
• candidate will play a key role in managing customer interaction
• elevating our overall customer service experience. This role
• outstanding service and fostering customer loyalty.

• Make phone calls to existing and potential customers, ensuring a personalized and positive experience.
  
• Respond promptly and professionally to customer inquiries, providing information about taproom availability, events, and promotions.
• Handle and resolve customer complaints or issues with efficiency and diplomacy

• Receive and process taproom booking requests.
• Coordinate with taproom managers to ensure accurate availability information.
• Confirm and communicate booking details to customers, providing necessary information for a smooth experience.

• Gather feedback from customers and analyze trends to improve service quality.
• Implement improvements based on customer feedback to enhance overall satisfaction.
• Resolve any post-event issues or concerns promptly

• Utilize upselling techniques to promote additional services, memberships, or products during custom interactions.
• Find, develop, and maintain strong relationships with key decision-makers across targeted company
• Collaborate with the commercial team to identify opportunities for upselling and cross-selling