[NOVOTEL CAM RANH RESORT] Chief Security - Quản lý Bảo vệ

Security Responsibilities

• Monitor the entire security activities of the hotel.

• Consulting, advising and coordinating to build security systems

• Recruitment and professional training for employees

• Manage and supervise the activities of the security department according to the process

• Coordinate the relevant departments in the operating process

• Contact nearby or local authorities for coordination when needed

• Combine all the departments in the fire prevention and evacuation of guests and staff in hotel incidents

• Coordinate with the fire prevention police to prepare internal training courses in the hotel

• Directly solve security incidents in the hotel and report to the superior promptly

• Maintain and ensure the system of security equipment always works well

• Property management and property use under the Security and Hotel Division

• Manage the workflow, adjust as needed, ensure the security for the hotel

• Monitor and speed up jobs related to delivering letters and messages, ensuring the service to all guests, parts of the hotel

• Responsible for the assignment of customer service requests and weekly work schedules for employees

• Control important events or issues in the course of work

• Control the activities of vehicles in and out of the hotel

• Supervising and checking the guest service work of staff

• Ensuring the work area is always orderly, the equipment to serve customers must be in good working condition and ready

• Report on incidents of security and order in the hotel area

Team Management

• Interview, select and recruit Security guard/supervisor.

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare detailed induction programs for new employees

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the job tasks

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Maintain complete knowledge of all hotel services/features

• Be fully conversant with hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management

• Responsible for recruiting and organizing training for personnel within the department, ensuring that staffing needs are met and team capabilities are developed

• Prepare monthly/quarterly reports on the department's asset management in compliance with regulations, ensuring transparency and accuracy.

• Other Duties: Carry out other duties as reasonably assigned by the Department Head or Management, including providing support to other positions/departments when required, in alignment with professional competencies and the hotel's policies and regulations.