[NOVOTEL PHU QUOC RESORT] Reservation Manager - Quản lý Đặt phòng

• Conduct and update a diagnostic of the market in order to acquire an overview and analyze the performance.

• Monitor the results of the hotels and identify divergences with the budgets and inform the

operational employees.

• Apply the Revenue Management initiatives: overbook length of stay, contract management, and price and client mix management.

• Advise the operational employees in the preparation of the marketing plans and hotel budgets.

• Constantly communicate with and inform relevant HOD(s) of the market and the Hotel Managers of the business results.

• Managing the client portfolio allocated to you, according to criteria determined by your management and in line with ISO 9002 standards.

• Maintaining commercial relations, informing and advising customers on changes to products. Organizing, supervising and coordinating your team's work.

• Checking that all administrative procedures (invoicing cancellations...), related to other departments, are carried out within the deadlines to ensure optimal customer service.