[NOVOTEL PHU QUOC RESORT] Sales Manager (at Hanoi Office)

• Develop a sales strategy and action plan needed

• Create selling strategies to capture the maximum room revenue & catering revenue for hotels in monthly target

• Develop business leads for the Hotel on a weekly basis

• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

• Plan active site inspections/entertainment meetings weekly basis to qualified potential accounts or new accounts

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows etc.

• Carry out research to identify ways to increase customer base/ database from her segment in-charge by daily tele-sales call & sales call

• Perform monthly review account profile on room nights production and average rate

• Full acknowledge market intelligent, understand well the market trend, competitors' rate strategy, account penetration and marketing activities to maintain a competitive edge

• Fully responsible of accounts management

• Attend hotel clients and local community business events to network and maintain high visibility

• Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. • Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Daily Sales meeting to discuss and decide on suitable strategy for increased hotel sales.

• Communicate with clients to respond to their inquiries and convince them to close a sales deal.

• Maintain good working relationships with customers to encourage regular patronage and future business deals