Pastry Chef

1. Leading the Pastry Team

• Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Coordinates activities of cooks and workers engaged in food preparation.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Assists in the supervision of pastry preparation shift operations.

• Prepares food items and executes requests based on required specifications.

2. Ensuring Culinary Standards and Responsibilities are Met for Pastry Team

• Develops, designs, or creates new ideas and items for Pastry Kitchen.

• Follows proper handling and right temperature of all food products.

• Maintains food preparation handling and correct storage standards.

• Recognizes superior quality products, presentations and flavor.

• Ensures compliance with all applicable laws and regulations.

• Assists the Executive Chef with menu development associated with Pastry.

• Operates and maintains all department equipment and reports malfunctions.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

• Checks the quality of raw and cooked food products to ensure that standards are met.

• Assists in determining how food should be presented and creates decorative food displays.

3. Ensuring Exceptional Customer Service

• Monitors and Provides service behaviors that are above and beyond for customer satisfaction.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Interacts with guests to obtain feedback on product quality and service levels.

4. Maintaining Culinary Goals

• Supports achievement of culinary goals associated with pastry products including performance goals, budget goals, team goals, etc.

• Provides assistance in prioritizing, organizing, and accomplishing daily pastry operations work.

• Supports procedures for food and beverage portion and waste controls.

• Purchases appropriate supplies and manages inventories according to budget.

5. Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Attends and participates in all pertinent meetings.