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Mô Tả Công Việc
- Establish and maintain quality assurance standard operating procedures (SOPs)
Review, develop, implement, and manage organization’s processes, standards and policies to ensure that services meet required specifications for quality;
Ensure compliance with government regulations and all legal standards;
Devise procedures to inspect and report quality issues;
Monitor all operations that affect quality; - Assure the reliability and consistency of services by checking processes and final output
Ensure that the quality control procedures are implemented during every step of the delivery services processes.
Plan and conduct internal quality audits.
Establish and implement the Inspection and Test Plan.
Test and inspect services to bring them up to certain quality standards.
Respond to client complaints related to the services quality, conducting the root cause analysis and taking necessary corrective actions.
Liaise with CE Team to appraise customers’ requirements and make sure they are satisfied;
Perform statistical analysis of test results.
Keep records of quality reports, statistical reviews and relevant documentation; - Correctiveand Preventive actions
Facilitate proactive solutions by collecting and analyzing quality data;
Analyze the data thoroughly to find the areas of growth;
Develop and monitor appropriate corrective actions on identified problems;
Identify potential sources of error and suggest ways to eliminate them. (Preventive Actions);
Identify the training requirements to meet the quality standards;
Build strategies to make the delivery process more efficient. - Supervisory Responsibilities
Train QA staff members.
Oversee the daily workflow and schedules of the department.
Lead QA process improvement initiatives
Lead Instructor Training on QA-related topics
Organize, manage, and assist manual and automated QA executives to ensure minimal services defect leaks;
Communicate with external quality assurance officers during on-site inspections
Yêu Cầu Công Việc
Min 5 years of working experience with min 2 years working as QA team leader;
Thorough knowledge of methodologies of quality assurance and standards
Certification of quality control is a strong advantage (ISO 9000 etc.)
Bachelor degree (Preference: Business, commerce, social studies and humanity).
Excellent communication, presentation and interpersonal skill, Problem solving, Strong analytical skill, able to identify competency gaps;
Have strong leadership and teamwork skills to build positive relationships.
Attention to detail is essential
Have analytical minds produce better results when analyzing large amounts of data.
Good at English 4 skills
Excellent numerical skills and understanding of data analysis/statistical methods
Outstanding communication skills
Great attention to detail and a results driven approach
Excellent organizational and leadership abilities
Reliable and Trustworthy
Knowledge of quality management systems
An eye for detail
Problem-solving skills
Experience reading technical documents
Hình thức
Quyền Lợi
Working address: Ninja Van Vietnam Office, 307/21 Nguyen Van Troi, Tan Binh district, Ho Chi Minh city.
Salary and benefits:
Competitive income compared to the market
"Tet" bonus , Performance review from 1 - 4 months
Paid social insurance based on full salary
12 days annual leave, 5 days sick leave (with full salary)
High-class AON Health Insurance for manager level.
Year End Party, annual Townhall Ceremony
Annual company trip
Attractive team-building activities, regular internal activities
Provide laptop for employees
Training and developing:
Participate in internal training courses: online/offline
Opportunities to promote to higher positions: Senior, Team Leader, Manager etc.
Work environment & colleagues:
Senior leaders are open-minded, respectful and ready to facilitate personal growth
Young and dynamic working environment
Scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities throughout the country.
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Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
