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Mô Tả Công Việc
- • Arrange the shifts, check the style of uniforms, serving skills of food department staff, tables, and bars.
- • Get requests from the division and assign work to the full time staff.
- • Keep track of staff preparation activities; evaluate the quality of work performed.
- • Make sure the preparation is ready before serving the customer.
- • Monitor the staff's service procedures to ensure that they meet the standards of the hotel - restaurants, customers are satisfied.
- • Flexible staffing support staff work when crowded.
- • Support the setup process and customer service.
- • Receive special requests, feedback from guests and coordinate with the relevant departments to satisfactorily settle the guests.
- • Proactively solve problems occurring during the service, payment in accordance with the standard operation of hotels - restaurants.
- • Carry out complaints about quality of service to avoid repeating the same error and save the contents to the monitoring log.
- • Receive feedback and implementation information when approved to improve service quality.
- • Professional training for new staff in accordance with the standards of the hotel - restaurant.
- • Organize, supervise and ensure the effectiveness of training courses, improve professional skills for staff in the department.
Yêu Cầu Công Việc
- 1. Bachelor’s Degree in Hospitality or related areas;
- 2. Strong user knowledge of Microsoft Outlook and Microsoft Office tools;
- 3. Experience in 4 or 5-star Hospitality required;
- 4. Strong background in hotel operations;
- 5. Experience in partnering and working closely with different stakeholders at various levels
Hình thức
Quyền Lợi
- - Competitive Package of salary and benefits
- - Professional and international working environment.
- - Care about future career advancements
Mức lương
Thỏa thuận
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