Restaurant Supervisor/ Giám sát Nhà Hàng

- Work with FBM/ Restaurant Manager about outlet budget and review forecast on revenue and expenditure on monthly basic

- Prepare and submit post-mortem promotion report to F&B Manager upon completion of promotion

- Implement and maintain control measures to ensure that food & beverage costs, productivity in line with budget

- Must have product knowledge (menus, wine list, drink list) from all outlets and update items as need it according sales statistics

- Assisting with service, implementing SOP’s, updating constantly standards, delivery times for Restaurant & Bar.

- Oversea the dining area, supervises food and beverage service staff in accordance with operating policies.

- Sets high standards for appropriate team behavior on shift.

- Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.

- Handle guest complaints in restaurants.

- Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.

- Check the quality of deliveries of fresh food and baked goods.

- Ensures new products are executed properly the following roll-out.

- Ensures product quality and great service.

- Taking Ownership of issues or tasks and also give detail update of the F&B manager.

- Seeks, listens and responds to Guest feedback.

- Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.

- Assist in planning regular and special event Menu.

- Other tasks assign by the Management