Shift Supervisor (Giám Sát Ca) - LUSINE THẢO ĐIỀN

1.1 Being responsible for assigned dining sections including: providing table/buffet set up, stocking service stands, minor food warming/preparation,

1.2 Welcoming and escorting the customers to the tables

1.3 Taking orders and delivering of food/beverages to patrons

1.4 Clearing and re setting tables

1.5 Preserving excellent levels of internal and external customer service

1.6 Identifying customers’ needs and respond proactively to all of their concerns

1.7 Implementing production, productivity, quality, and customer-service standards

1.8 Handling customer complains

1.9 Maintaining cleanliness and mise-en-place level at working station and service pantry for smooth operation

2.1 Assisting ARM manage the F&B day-to-day operations within budgeted guidelines and to the highest standards

3.1 Assist the ARM to liaise with Procurement and Accounting department on product purchases, delivery inspections as well as inventory management

3.2 Following cash handling policy and procedures

3.3 Assisting the Assistant Restaurant Manager to maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures as well as food safety

3.4 Following all the policies and procedures of the Company to ensure operations standards are consistent

4.1 Maintaining excellent grooming standard of the floor employees at all times

4.2 Assisting ARM in the supervision of the team and to adhere to all the Company standards in every interaction with members and guests, colleagues, other members of the organization and external suppliers and contacts

4.3 Maintaining a high standard of personal hygiene and body language at all times

4.4 Attending training sessions as a trainee as well as a trainer when required