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Mô Tả Công Việc
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
Yêu Cầu Công Việc
* Can communicate fluently by English.
* Education and Experience:
High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
Or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Hình thức
Quyền Lợi
• Uniforms and shift meals are provided by the Hotel
• Creative and friendly working environment.
• Career development opportunities at Company
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
