KEY RESPONSIBILITIES• Lead, mentor, and manage a team of technical support engineers, ensuring high performanceand continuous skill development.• Provide advanced technical support and troubleshooting for TP-Link products, with a particularemphasis on networking solutions relevant to ISPs (e.g., OLT, ONU, GPON, routers, switches,wireless access points, etc.).• Act as the primary technical point of contact for the ISP customers, understanding theirtechnical requirements and providing tailored solutions.• Collaborate closely with the sales team and product manager to provide technical insights,gather feedback, and contribute to product improvement and new product development.• Develop and deliver technical training programs for internal teams and external partners.• Create and maintain comprehensive technical documentation, including troubleshooting guides,FAQs, and best practices.• Monitor and analyze customer support metrics to identify trends, areas for improvement, andensure customer satisfaction.• Stay up-to-date with the latest networking technologies, industry trends, and TP-Link productdevelopments.• Manage escalated technical issues, working closely with global support teams when necessary.• Represent TP-Link at workshops, events, and client meetings.