Việc làm cho sinh viên Đại học KH Tự nhiên - ĐHQG TPHCM

• The AMS Expert will be responsible for managing, maintaining, and supporting the enterprise applications used within the organization or for its clients. This includes ensuring application performance, managing incidents, overseeing enhancements, and coordinating upgrades while ensuring compliance with service level agreements (SLAs). The AMS Expert will work closely with cross-functional teams, including developers, infrastructure teams, and external vendors, to provide high-quality application services.ResponsibilitiesApplication Support and Maintenance:• Provide Level 2/Level 3 support for critical applications, ensuring minimal downtime and business disruption.• Manage incident resolution, root cause analysis, and implement fixes to prevent recurrence.• Conduct regular health checks, performance monitoring, and optimizations for applications.• Coordinate with development teams for application enhancements, bug fixes, and new feature releases.• Manage user access control and application security.Incident and Problem Management:• Manage and resolve application-related incidents within defined SLAs.• Proactively identify potential issues, perform root cause analysis, and implement preventive measures.• Liaise with internal teams, vendors, and clients to resolve complex technical issues.Application Lifecycle Management:• Oversee the lifecycle of enterprise applications, from initial deployment to decommissioning.• Plan and manage application upgrades, patches, and migrations.• Ensure compliance with all regulatory requirements and internal policies.Service Continuity and Disaster Recovery:• Develop and implement disaster recovery strategies for critical applications.• Ensure proper documentation of procedures and knowledge transfer to support teams.Collaboration and Communication:• Act as the primary point of contact for AMS-related issues with clients or internal business units.• Work closely with development, infrastructure, and project management teams to ensure the smooth operation of applications.• Communicate effectively with non-technical stakeholders to provide status updates and explain technical issues in a clear manner.SLA and Performance Monitoring:• Ensure adherence to SLAs for application performance, availability, and support.• Generate and present reports on application performance, incidents, and resolutions to senior management.

About the Role/position: In this role, you will be familiar with tester position. You will be trained on testing techniques and then work alongside senior testers within the Testing community. One should be a phenomenal teammate with a forward-thinking mindset, ability, and confidence to challenge the status quo to define future visions. What we are looking for: • Bachelor's Degree in Computer Science or related degree • Good communication in French is a must • Have programming skills for Computer Science or IT degree (any object-oriented programming language like Java/Python/C#) • Mathematical aptitude and strong problem-solving skills • Good logical thinking and attention to detail • Self-development skills to keep up to date with fast-changing trends • A passion for working with technology • Ability to work under high pressure and tight schedule, highly accurate and detail-oriented • Good communication in English is a plus Benefit: • Receiving technical training courses • Good opportunity to be a good tester in the future • Good opportunity for working on international projects. Professional and dynamic working environment • Good opportunity for achieving valuable experience with variety projects, new technologies and hundreds of talents

Open to Vietnamese and Expat candidates The candidates will be responsible for developing and maintaining software applications using Salesforce technologies: • Expertise in designing, developing, and maintaining large enterprise Salesforce platforms/applications with various integration levels and a combination of all marketing / sales /service clouds needed. • Expertise in defining large enterprise software systems and mapping use cases into the desired solution architecture. • Communicate with Customer/onsite team to get/clarify the requirements via email/telephone/video conference. • Participate in the planning/analysis of business requirements for system changes and enhancements. • Provide the guidelines on coding standards to team members, review their code and define deployment process. • Recommend solutions in order to improve the quality and performance of projects and help to ensure that the delivery meets customer’s expectations. • Write technical and user guide documentations. • Ability to conceptualize, design, and execute proof of concept projects. Demonstrate success in the initial POC work to establish integrations from Salesforce to AI/BI applications. • Capable of leading a team during the implementation, deployment and run operation.* Opportunities: • Having chance to work with international clients and experts. • Achieving valuable experience with variety projects, new technologies and hundreds of talents. • Gaining clear view of your career path and attractive salary. • Receiving training opportunities including many technical seminars and soft skill training courses. • Good opportunity for promotion through regular performance review system.Benefits: • International and professional working environment, long term and growing career path. • Up to 15 annual days leave in a year. After 5 years working will got 1 more day. • Work from home policy and allowance • Health care (Aon) corporate insurance for employee and dependent. Other insurance follows the labor law • Salary review each year base on working performance • Training: regular training for employee to develop personal skill, French language training open.• Laptop is provided • Company trip, teambuilding • Tet gift, Christmas gift, children day gift, mid-autumn festival gift, woman day gift. Read full Job Descriptions

***You ALL can apply to this internship with description as belowo Learn and practice COBOL programming language. o Learn Insurance domain knowledge.o Learn best international practices of software development.o Extensive coaching and also career counseling.o Development of professional skill and competencies.o Access to a dynamic corporate environment and culture.

KEY RESPONSIBILITIES - Undertake the Project Roll out from VAS Central Office & ensure that the implementation is in alignment with IT Project Governance.- Manage systems in IT Infrastructure & Architecture & ensure the availability of services.- Maintenance of Infrastructure & Architecture to meet the Service Level Agreement.- Implement security controls and best practices to protect IT systems and data.WORK DETAILS1. Microsoft 365 Administration:- Help design and implement a strong user management plan that includes setting up, managing, and supporting user accounts, groups, and permissions in Microsoft 365; while making sure it meets the company’s security rules and requirements.- Improve key Microsoft 365 services like Exchange Online, Teams, SharePoint, and OneDrive to ensure they are always available, perform well, and work smoothly with other systems.- Develop and enforce security measures for all M365 services, including setting up Multi-Factor Authentication (MFA), data loss prevention (DLP), and advanced threat protection (ATP).- Make sure that data storage and privacy comply with legal and regulatory requirements, using M365 features to protect student and staff information.- Be in charge of integrating Microsoft 365 services with existing systems and third-party applications to improve workflow and user experience.- Automate daily administrative jobs using PowerShell scripts and tools like - Microsoft Power Automate and Power Apps to work more efficiently.- Use the Microsoft 365 admin center and other monitoring tools to regularly check the health of services, fix issues early, and provide recommendations based on detailed usage and performance reports.2. Project Implementation:Lead the implementation of assigned IT projects, ensuring compliance with IT Project Governance.3. System Management:Monitor and maintain IT systems to ensure high availability and performance.4. IT Service Management:Maintain Infrastructure & Architecture to meet Service Level Agreements (SLAs).Regularly review and update policies and procedures to ensure compliance with SLAs.Provide advanced technical support for Microsoft 365-related issues.Troubleshoot and resolve system outages, performance issues, and other technical problems.5. Risk Management:Identify and mitigate risks associated with IT Infrastructure & Architecture.Implement security controls and best practices to protect IT systems and data.6. Continuous Improvement:Stay updated with the latest Microsoft Azure and Microsoft 365 features and best practices.Recommend and implement improvements to optimize IT Infrastructure & Architecture.7. Documentation and Reporting:Regularly update the configuration and operation procedures documentation of IT systems.Prepare regular reports on system performance, project status, and risk management activities.8. Collaboration and Communication:Work closely with other team members to ensure seamless integration of systems & complete the projects on duty. Communicate effectively with stakeholders to understand requirements and provide updates on projects and system status.

Key responsibilities:
Trách nhiệm chính:

• Oversee the implementation and management of PMS, POS, BOS, CRS, CRM systems across all hotel and restaurant operations.
• Giám sát việc triển khai và quản lý các hệ thống PMS, POS, BOS, CRS, CRM trên tất cả các hoạt động của khách sạn và nhà hàng.

• Ensure smooth integration between front-end systems (e.g., POS, PMS) and back-end systems (e.g., BOS, CRM) for efficient data flow.
• Đảm bảo sự tích hợp trơn tru giữa các hệ thống giao diện người dùng (ví dụ: POS, PMS) và hệ thống phụ trợ (ví dụ: BOS, CRM) để có luồng dữ liệu hiệu quả.

• Train hotels’ staff on using software systems and troubleshoot issues related to software performance.
• Đào tạo nhân viên khách sạn cách sử dụng hệ thống phần mềm và khắc phục các sự cố liên quan đến hoạt động của phần mềm.

• Collaborate with department heads to optimize the use of software to meet operational and guest service goals.
• Phối hợp với các trưởng bộ phận để tối ưu hóa việc sử dụng phần mềm nhằm đáp ứng các mục tiêu vận hành và phục vụ khách hàng.

• Act as the coordinator between hotel’s operation teams and the IT vendors to solve any daily issue during the software application to operations and management tasks.
• Đóng vai trò là người điều phối giữa các nhóm vận hành của khách sạn và các nhà cung cấp CNTT để giải quyết mọi vấn đề hàng ngày trong quá trình ứng dụng phần mềm vào các nhiệm vụ vận hành và quản lý.

• Work closely with the system hardware IT Manager to support Head Office & all sites.
• Phối hợp chặt chẽ với Giám đốc CNTT phụ trách hệ thống phần cứng hệ thống để hỗ trợ Trụ sở chính và tất cả các địa điểm.

• Report directly to the Chief Growth Officer & Chief Executive Officer.
• Báo cáo trực tiếp cho Gi ám đốc Tăng trưởng và Tổng Giám đốc

1. Triển khai & cải tiến hệ thống ERP: Triển khai các cải tiến liên tục cho hệ thống ERP của Cirql, bao gồm lập kế hoạch, cấu hình, thử nghiệm và triển khai; đóng vai trò là cầu nối giữa yêu cầu của người dùng và thiết kế của nhà cung cấp bằng cách sử dụng cả kiến ​​thức kỹ thuật và kiến ​​thức chuyên môn.
2. Bảo trì hệ thống: Đảm bảo hệ thống ERP hoạt động trơn tru bằng cách thực hiện cập nhật thường xuyên, sao lưu và khắc phục mọi sự cố phát sinh.
3. Hỗ trợ người dùng: Cung cấp hỗ trợ kỹ thuật và đào tạo cho người dùng cuối, giải quyết mọi câu hỏi, vấn đề và nhu cầu báo cáo/truy vấn dữ liệu tùy ý liên quan đến hệ thống ERP.
4. Quản lý dữ liệu: Giám sát việc di chuyển dữ liệu, tính toàn vẹn dữ liệu và bảo mật dữ liệu trong hệ thống ERP.
5. Tích hợp: Tích hợp hệ thống ERP với các ứng dụng kinh doanh khác có thể có và đảm bảo luồng dữ liệu liền mạch giữa các hệ thống.
6. Tài liệu: Duy trì tài liệu toàn diện về cấu hình hệ thống, quy trình và thủ tục.
7. Cải tiến liên tục: Xác định các cơ hội để cải tiến hệ thống và cải tiến quy trình nhằm tối ưu hóa hoạt động kinh doanh.
8. Phối hợp nhóm: Phối hợp với nhóm cơ sở hạ tầng để kết nối phần cứng và phần mềm với nhau

About the Role/positionIn this role, you will be a senior Azure/Java Engineer of a team. You will help team and work in project team with other sub-teams (Salesforce, Testing, DevOps, Infrastructure, etc) and closely with our international cross-teams and clients on a wide variety of collaborative and innovative engagements.One should be a phenomenal teammate with a forward-thinking mindset, ability and confidence to challenge the status quo to define future visions.Responsibilities:• Translate business requirements into technical applications.• Design, build, and maintain efficient, reusable, reliable, testable, and secure Java code.• Drive micro services-based design considering the scalability, fault tolerance, performance, and quality.• Identify bottlenecks and bugs and find solutions to fix issues.• Establish the overall architecture for the Java and Azure part of the platform.• Lead the design of SOAP UI, App Service, Java classes, Azure Repo, PowerShell, Azure Function, ARM• Review Java and Azure technical designs and provide feedback for improvements, decide on the technical design.• Help team to maintain code quality, organization, and automatization.• Do review of technical design with respect to IT security specifically.• Manage build and deployment for Azure Apps/.Net/Java projects• Build up the Java and Azure engineering practices by establishing sensible engineering and coding guidelines.• Decide on and drive usage of DevOps tools.• Configure the CICD pipeline including Code Quality and Code Security checks for Java and Azure• Drive implementation of Agile/DevOps practices.• Coach and mentor teams on Agile and DevOps best practices and tools. Work with the team to plan, allocate and follow up the team Sprints and tasks.• Write tutorials, how-to videos, and other technical articles related to solutions on Azure.Benefit• Competitive salary, health insurance covered for employee and dependents.• Working on international projects. Professional and dynamic working environment.• Achieving valuable experience with variety projects, new technologies and hundreds of talents.• Receiving training opportunities including many technical seminars and soft skill training courses.• Good opportunity for promotion through regular performance review system.

Mục tiêu vị trí:

Vị trí này giúp thiết kế, triển khai và phát triển hệ thống website hoặc phần mêm cho Công ty đảm bảo các chức năng hoạt động trơn tru, thuận tiện và dễ sử dụng.

Phạm vi công việc:

· Tham gia vào quá trình phân tích, thiết kế và xây dựng hệ thống thông tin in-house để đáp ứng nhu cầu của các phòng ban

· Đảm bảo tất cả tài liệu đặc tả kỹ thuật TS, unit test, script phải tuân thủ qui tắc để hệ thống có thể vận hành xuyên suốt và chính xác

· Cân bằng và sắp xếp công việc để đảm bảo có thể kiểm soát nhiều dự án cùng lúc đồng thời có thể hổ trợ kỹ thuật cho các thành viên trong nhóm tức thời

Trách nhiệm chính:

· Xây dựng hệ thống thông tin in-house để đáp ứng nhu cầu của các phòng ban

· Điều tra (debug) và giải quyết các lỗi phát sinh trong qua trình vận hành hệ thống ngay lập tức nếu có sự cố

· Sẵn sàng làm việc OT để đáp ứng nhiệm vụ được giao

· Báo cáo sự cố hoặc bất kỳ quan ngại nào cho IT Manager ngay lập tức

· Chấp nhận sự phân công, điều động của IT Manager ngay lập tức.

TEAM Integrated OmicsREPORTING TO Lead of the Integrated Omics TeamThis position will focus on developing and maintaining web applications.Responsibilities include implementing user interfaces, building secure and scalable back-end APIs, integrating data from NetSuite ERP and other 3rd party services, engaging in system architecture design, and assisting in enhancing the NetSuite ERP system.Develop Web Applications❖ Design and implement user-friendly interfaces with NextJS or ReactJS.❖ Build secure, reliable, and scalable back-end APIs in Python.❖ Perform thorough testing and debugging to identify and resolve software defects, ensuring the delivery of high-quality, bug-free code.❖ Integrate NetSuite data with in-house web applications.❖ Engage in requirements analysis, system design, and software architecture discussions to provide technical expertise and make informed decisions.❖ Maintain documentation for system configurations, customizations, and integrations.Assist in Enhancing the NetSuite ERP System❖ Contribute to the customization, automation, and enhancement of the NetSuite ERP system of Zymo Research (using JavaScript).

Support and maintain software

Troubleshoot issues arising from Microsoft Windows, Microsoft Office and other software standards addressed in company IT policy

Set up, maintain, support and troubleshoot

Handle all POS requests and procedures

Set up, maintain, support and troubleshoot these at stores

Compile and submit monthly planning for maintenance, upgrade, replacement of old devices which are potentially broken

Others

What you will do:• Participate in defining test beds and test procedures• Perform all levels of testing as applicable to the project• Review the testability of the test basis (specifications, requirements, etc.)• Analyze test requirements• Create test scenarios, test cases and test scripts (in some scenarios)• Execute test cases• Check and assess test results• Submit and follow-up test defects, participate in daily stand-up meetings, defect triage calls• Responsible for planning, keeping control of testing activities and meet product goals, manage team member’s tasks and time• Create test reportWhat benefits you will have? At Capgemini Vietnam, in addition to a competitive salary, you have the opportunity to: • Benefit from merit-based compensation and promotion, determined by your performance, skills and willingness to take on greater responsibility in an international environment. • Build your knowledge and develop in your career through a wide range of Technology, Industry, Language and Leadership trainings; international experiences and project travels. • Make important contacts, working with top experts and making the most of Capgemini’s worldwide network. Your coaches and mentors will work with you to help you reach your potential. • Contribute to a global team that acts with passion, commitment and integrity, following the 7 values of the group: Honesty, Boldness, Trust, Freedom, Team spirit, Modesty, Fun.

1. • Xây dựng, phát triển và duy trì mô hình dữ liệu, hệ thống báo cáo, hệ thống tự động hóa dữ liệu, bảng điều khiển và chỉ số hiệu suất/tài chính.• Thực hiện phân bổ hợp đồng của Khách hàng cho các bộ phận chuyên môn tiến hành nghiệp vụ thu hồi nợ, trích xuất dữ liệu và thực hiện các yêu cầu khác từ Quản lý trực tiếp và/hoặc Giám đốc Collection Fico và/hoặc các bộ phận liên quan của Phòng.• Thực hiện tính toán các báo cáo về chỉ số hiệu quả hoạt động chu kỳ mỗi ngày/ tuần/ tháng…. Cung cấp các phân tích kĩ thuật cần thiết. Chịu trách nhiệm hỗ trợ vận hành thu hồi nợ về Báo cáo, Phân tích, cung cấp/ kiểm tra dữ liệu tính thưởng … đảm bảo hoàn thành đầy đủ và đúng hạn.• Phối hợp với Phòng Công nghệ thông tin IT-TPFico/IT-HO xây dựng phân hệ dữ liệu thu hồi nợ, đảm bảo tính sẵn sàng và toàn vẹn của dữ liệu phục vụ công tác báo cáo, phân tích và các hoạt động khác liên quan đến thu hồi nợ.• Xây dựng các nhóm báo cáo (tracker, dashboard) thể hiện một cách chính xác và có ý nghĩa các kết quả, chỉ số thu hồi nợ.• Xây dựng các công cụ dự báo tự động trực quan hiệu quả nhằm truyền đạt đến các bộ phận Phòng để vận hành thu hồi nợ tối ưu.• Các yêu cầu khác từ Quản lý trực tiếp và Ban Lãnh Đạo

About the Role/positionA Release Train Engineer (RTE) is responsible for coordinating and managing the release trains in an agile environment. They will act as a Project Manager, coaching and supporting the implementation of more effective ways of working and using Agile methodology. Overall, the Release Train Engineer plays a crucial role in ensuring the successful delivery of software releases and driving business outcomes in an Agile environment.Responsibilities:These are some of the responsibilities that we would expect you to be able to have experiencedelivering.• Facilitate the Agile Release Train (ART) processes and execution, ensuring alignment across multiple teams and stakeholders.• Coordinate and facilitate the planning, prioritization, and execution of program increments (PIs) and releases.• Work closely with Product Owners, Scrum Masters, and other stakeholders to ensure that the release train is meeting its objectives and delivering value to customers.• Identify and resolve any dependencies, issues, or risks that may impact the timely delivery of the release train.• Provide visibility and transparency into the progress and health of the release train by tracking key performance metrics and reporting on status to leadership.• Coach and mentor team members on agile practices, principles, and methodologies to drive continuous improvement and efficiency.• Collaborate with cross-functional teams to ensure alignment on priorities, resources, and deliverables.• Support the implementation and adoption of agile practices within the organization.• Serve as a servant leader and facilitator to promote collaboration, communication, and teamwork within the release train.

• In this position, you take the technical responsibility for overall performance of applications with various components in a complex process and system environment SAP R/3 and S/4 HANA.• You take technical ownership of the performance topic in SAP area and gain a deep understanding of the overall landscape to keep a holistic view. You will provide assistance to the developers and development leads with regards to optimizing the performance of the ABAP and SQL database objects.• You know the right tools to identify root causes for a performance problem. Therefor you have knowledge about the different buffers in SAP (Table buffer, Database Cache, etc.) and you know the different strategies to buffer data locally in an ABAP program. In addition, you are able to identify anomalies in the workload monitor for the various task types (dialog, HTTPS, RFC, etc.) and find causes.• You are able to identify and evaluate performance problems related to database access (Oracle, S4/ HANA) and create solutions. You are able to use the necessary analysis tools (SQL Trace, Single Transaction Analysis, Plan Visualizer, DBA Cockpit, Table Call Statistic, etc.). You are also able to take load off the database layer by identifying and minimizing redundancies for database access. You will work closely with colleagues from the data center on these topics.• You are able to identify performance problems related to access to internal tables and to provide recommendations for improving performance.• You are able to use other tools from the SAP toolbox. These include the SQL editor, the snapshot monitor, the ABAP call monitor and the dump analysis tool.• You have proven and deep technical experience with S/4 HANA (also in the topics ODATA, CDS views, UI5, workflow) and like sharing your expertise. You enable and support the development team in the transformation of the product to S/4 HANA by e.g. upskilling the development team for S/4 HANA based on individual needs, reviewing technical concepts, and improving quality by code reviews.• You collaborate closely with the international team to allow further developments of the product while the product transformation is already in progress.• You enable the team to organize themselves in an agile setup (drive brainstorming of complex solutions, breakdown of tasks, effort estimation, timelines) such that implementations are delivered according to the aligned priorities and timeline.• You have proven experience in improving the performance of ABAP / ABAP on HANA developments.• You are experienced in trouble shooting in case of productive issues and act proactively to ensure business continuity. You take ownership of the topic, evaluate possible solutions quickly and take decisions. You are able to convey deep technical issues to a non-tech audience.• You have proven experience in Optimizing code and codebase for ABAP and ABAP on HANA developments.Please APPLY ONLINE at: https://tiny.pl/nm6dbc86

About the Role/positionIn this role, you will be a senior Azure/Java Engineer of a team. You will help team and work in project team with other sub-teams (Salesforce, Testing, DevOps, Infrastructure, etc) and closely with our international cross-teams and clients on a wide variety of collaborative and innovative engagements.One should be a phenomenal teammate with a forward-thinking mindset, ability and confidence to challenge the status quo to define future visions.Responsibilities:• Translate business requirements into technical applications.• Design, build, and maintain efficient, reusable, reliable, testable, and secure Java code.• Drive micro services-based design considering the scalability, fault tolerance, performance, and quality.• Identify bottlenecks and bugs and find solutions to fix issues.• Establish the overall architecture for the Java and Azure part of the platform.• Lead the design of SOAP UI, App Service, Java classes, Azure Repo, PowerShell, Azure Function, ARM• Review Java and Azure technical designs and provide feedback for improvements, decide on the technical design.• Help team to maintain code quality, organization, and automatization.• Do review of technical design with respect to IT security specifically.• Manage build and deployment for Azure Apps/.Net/Java projects• Build up the Java and Azure engineering practices by establishing sensible engineering and coding guidelines.• Decide on and drive usage of DevOps tools.• Configure the CICD pipeline including Code Quality and Code Security checks for Java and Azure• Drive implementation of Agile/DevOps practices.• Coach and mentor teams on Agile and DevOps best practices and tools. Work with the team to plan, allocate and follow up the team Sprints and tasks.• Write tutorials, how-to videos, and other technical articles related to solutions on Azure.Benefit• Competitive salary, health insurance covered for employee and dependents.• Working on international projects. Professional and dynamic working environment.• Achieving valuable experience with variety projects, new technologies and hundreds of talents.• Receiving training opportunities including many technical seminars and soft skill training courses.• Good opportunity for promotion through regular performance review system.

Open to Vietnamese and Expat candidates The candidates will be responsible for developing and maintaining software applications using Salesforce technologies: • Expertise in designing, developing, and maintaining large enterprise Salesforce platforms/applications with various integration levels and a combination of all marketing / sales /service clouds needed. • Expertise in defining large enterprise software systems and mapping use cases into the desired solution architecture. • Communicate with Customer/onsite team to get/clarify the requirements via email/telephone/video conference. • Participate in the planning/analysis of business requirements for system changes and enhancements. • Provide the guidelines on coding standards to team members, review their code and define deployment process. • Recommend solutions in order to improve the quality and performance of projects and help to ensure that the delivery meets customer’s expectations. • Write technical and user guide documentations. • Ability to conceptualize, design, and execute proof of concept projects. Demonstrate success in the initial POC work to establish integrations from Salesforce to AI/BI applications. • Capable of leading a team during the implementation, deployment and run operation.* Opportunities: • Having chance to work with international clients and experts. • Achieving valuable experience with variety projects, new technologies and hundreds of talents. • Gaining clear view of your career path and attractive salary. • Receiving training opportunities including many technical seminars and soft skill training courses. • Good opportunity for promotion through regular performance review system.Benefits: • International and professional working environment, long term and growing career path. • Up to 15 annual days leave in a year. After 5 years working will got 1 more day. • Work from home policy and allowance • Health care (Aon) corporate insurance for employee and dependent. Other insurance follows the labor law • Salary review each year base on working performance • Training: regular training for employee to develop personal skill, French language training open.• Laptop is provided • Company trip, teambuilding • Tet gift, Christmas gift, children day gift, mid-autumn festival gift, woman day gift. Read full Job Descriptions

***Team and Role Introduction:*** Lazada Techhub is seeking a skilled Technical Support Engineer to join our team. In this role, you will be responsible for providing top-tier technical support (20% workload) to business users across multiple countries and platforms, including e-commerce and logistics. Additionally, you will contribute to the development and improvement of our internal tools (80% workload), particularly the 911 Workstation - a web application designed to enhance ticket support efficiency using advanced techniques such as LLM-powered RAG (Retrieval Augmented Generation). ***Responsibilities:*** • Provide timely and effective resolution of technical issues via our internal ticket management system • Collaborate with cross-functional teams to address complex technical challenges • Manage tickets, update activities, and monitor ticket aging • Maintain comprehensive documentation and facilitate knowledge transfer for known issues • Actively participate in the design, development, and maintenance of the 911 workstation web application • Implement new features and integrate LLM-powered solutions to improve support efficiency • Contribute to code reviews and maintain high code quality standards • Continuously identify areas for process improvement and tool enhancement • Share best practices with team members to elevate the quality and efficiency of support services