Việc làm cho sinh viên Đại học KH XH và NV - ĐHQG TPHCM

• Lập và phụ trách công tác mua sắm những trang thiết bị, vật tư (OS&E) cần thiết cho dự án đảm bảo đúng tiến độ: quản lý, theo dõi danh sách OS&E, lập Puchase Request (PR), Purchase Order (PO), theo dõi tiến độ hàng hóa, nhận hàng,... theo đúng Quy trình mua hàng của công ty và Tập đoàn;
• Quản lý việc tiếp nhận, kiểm tra và xử lý các yêu cầu mua hàng từ các Phòng, Bộ phận;
• Kiểm tra chất lượng, số lượng của sản phẩm/dịch vụ khi nhập hàng về công ty;
• Đảm bảo hợp đồng mua hàng, việc nhập, xuất hàng, các điều khoản thanh toán, giao nhận hàng theo đúng Quy trình và có đầy đủ chứng từ hợp lệ kèm theo;
• Đối chiếu công nợ và làm thủ tục thanh toán; trao đổi và phối hợp chặt chẽ với Bộ phận Tài chính Kế toán về các thủ tục thanh toán cho nhà cung cấp;
• Tham mưu, tư vấn cho các bộ phận và Ban Giám đốc về việc mua hàng;
• Thực hiện các công việc liên quan theo sự phân công của cấp trên.

A. Direct Support to the Board of Directors

• Manage calendars, schedule meetings, reminders, and business trips. Quản lý lịch làm việc, nhắc lịch, sắp xếp họp & công tác.

• Prepare documents, reports, and meeting minutes (English & Vietnamese). Chuẩn bị tài liệu, báo cáo, biên bản họp (tiếng Anh & tiếng Việt).

• Track action items assigned by the BOD and update progress regularly. Theo dõi các hạng mục mà BOD giao cho các bộ phận và cập nhật tiến độ.

B. Project Coordination Support (Admin Support)

• Coordinate with the Project Manager to consolidate technical documents, contracts, and timelines. Phối hợp với Project Manager để tổng hợp tài liệu kỹ thuật, hợp đồng, timeline.

• Follow up on design approvals, MEP submissions, legal documentation, and licensing progress. Theo dõi tiến độ phê duyệt thiết kế, MEP, hồ sơ pháp lý, giấy phép

• Maintain project files and documentation with proper confidentiality. Quản lý file, tài liệu dự án theo chuẩn bảo mật.

C. Coordination with Partners & Tenants

• Serve as the contact point for contractors, partners, and tenants as requested by the BOD. Là đầu mối liên lạc với nhà thầu, đối tác, tenants khi BOD yêu cầu.

• Arrange meetings, send information, follow up on deadlines, and support issue resolution. Sắp xếp lịch họp, gửi thông tin, nhắc deadline và hỗ trợ xử lý tình huống phát sinh.

• Assist in preparing commercial materials (tenant mix, contract documentation). Hỗ trợ chuẩn bị tài liệu thương mại (tenant mix, hồ sơ hợp đồng).

D. Administrative & Office Tasks

• Support payment requests, expense procedures, and invoice filing with the Accounting team. Hỗ trợ thanh toán, đề nghị chi, lưu trữ hóa đơn với phòng kế toán.

• Assist with tasks related to Soft Opening and Grand Opening (when applicable). Hỗ trợ các nhiệm vụ liên quan đến Soft Opening & Grand Opening (nếu có).

• Perform other duties as assigned by the BOD. Thực hiện các công việc khác theo yêu cầu từ BOD.

Overview of Position

• Develop and coordinate Player Development programs to attract, acquire and host high-value players as well as ensure guest satisfaction and return.

• Establish, build and develop relationships with internal and external customers who have the ability/ potential to become premium players.

• Keep relationship/ interaction frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods.

• Be a guide to Hosts and approver of various Host player requests.

• Responsible for finding and retaining guests

Key Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Ensures compliance with all Palazzo Club standard during all aspects of work.

• Identify audiences, establish, develop and maintain relationships with new customers/ VIP/ VVIP players/ businesses via multiple ways to provide superior service; enhance new business and effective target.

• Comply all applicable rules, regulations, laws, and policies with highest levels of integrity and honesty.

• Identify/ improve/ track of existing products/services and/or progress on new initiatives.

• Conduct market research to identify trends, new opportunities, competitor activities, and customer needs.

• Maintain players’ database and develop guest list for special events

• Coordinate with internal teams to ensure events and promotions align with business objectives.

• Monitor player's visit, anticipate and satisfy spending and preferences to tailor marketing campaigns (telemarketing, email, and personal invites)

• Assist BDM in planning and execution of special events/ business development programs.

• Support, update and cultivate the new ideas/ methods/ development to deliver business solutions.

• Recommend locations for Player Development

• Resolve and handle customer’s issues and complaints in a professional, efficient and courteous manner.

• Knowledge and be able to explain games regulations, marketing promotions and programs.

• Provide approval complimentary service/ convey Membership Card/Tier program and qualification requirements to patrons/ prospective gaming guests.

• Guide to BDR and approve of various BDR player requests.

• Represent a BDE at on and off property events

• Collect all information to brief the staff how to execute/ assign

• Track and report weekly/ monthly/ annual to the BDM

• Ensure hygiene at workplace and public areas.

• Ensures all Business Development Representative (BDR) stay well informed of all special event and promotion.

• Other tasks assigned from higher manager

Job Requirements:

• Bachelor’s Degree in Business or Marketing or equivalent combination of secondary education and experience preferred.

• Must have at least 5 years of experience in a Casino/Hotel environment with strong knowledge of hospitality and service standards or a similar role within the Business Development or Hospitality industry.

• Be a strategic, analytical, ethical, and effective motivator.

• Must be able to read, write, and speak fluent English and preferably with other language such as Mandarin, Korean, Japanese, etc.. will be additional plus point

• Excellent communication, negotiation and interpersonal skills.

• Strong analyze and interpret departmental demands and results

• Strong understanding of the gaming industry.

• Strong solve and handle complex problems.

• Customer-oriented mindset with a passion for delivering excellent service.

• Ability to work independently, handle multiple tasks, and meet deadlines.

• Possesses strong leadership skills and self-confidence.

• Perform assigned duties under frequent time pressures in an interruptive environment.

• Knowledge and experience player tracking systems.

• Be flexible in shift working and time schedules as needed.

• Knowledge of credit process and procedures

• Knowledge local laws, codes, and regulations.

• Knowledge of Microsoft Office

• Hỗ trợ triển khai các chiến dịch Marketing (online & offline).
• Tham gia lên ý tưởng content cho fanpage, website, hoạt động truyền thông nội bộ.
• Hỗ trợ thiết kế poster/bài đăng (có template, có người hướng dẫn).
• Phối hợp với các bộ phận để chuẩn bị tài liệu, hình ảnh, và event nội bộ.

• Responsible for supporting the event sales team with all the administrative tasks, both internal (forms, reports, updating the sales and catering system) and external (prepare contracts, proposals)
• When assigned, proactively solicit and manage event business opportunities. 
• Actively up-sell event business opportunity to maximize revenue opportunity. 
  
• Achieve personal and team related revenue goals. 
• Ensure business is turned over properly and in a timely fashion for proper service delivery. 
• Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
• Provide service to our customers in order to grow share of the accounts on behalf of New World Hotels and Resorts, across the enterprise.

Job Summary:

You will be a professional customer consultant, helping customers clearly understand the products and services we provide. Provide excellent customer service and meet sales quotas for business.

Main responsibility:

- Always learn details about our products and services.

- Consulting customers about product features, pricing and after-sales services. Contacting to related departments to finish the order on time. Follow up order from receiving to delivery.

- Building and maintaining a CRM database. Collection & recording all customer information when they come to store even, they do not buy.

- Get and provide customer feedback to managers.

- Ensure the brand standard in Display. Product & visual must display as the right guideline.

- Product quality Control & Loss Prevention. Assisting in monthly inventory and production display.

- Ensure the store standard as company regulation, The stores are clean, tidy & dust-free, products & Selves are clean.

- Absolute compliance the regulation and policies of the company.

- Always take multi-tasks assigned by Manager.

o Setting and executing a sales strategy to achieve revenue targets.

o Develop relations & business across the markets from new and existing accounts

o Setting yearly Sales plan, organize and control the implementation of the plan

o Budget forecasting for the operation of Sales

o Coordinate all methods of maintaining and increasing business volume

o Consolidate & check daily and weekly reports from Sales staffs, including market analysis report, special event activities and status of other competitors, in order to issue a decision of business management precisely.

o Travel locally and abroad to conduct sales calls, promote the resort, and review competition.

o Observe market trends and competitors by studying online or communicating with hoteliers or travel agent network

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

To be discussed in the interview

The Assistant Marketing Communications Manager supports the Marketing Communication Manager in developing and executing strategic marketing communication initiatives. This role involves collaborating with internal stakeholders, creative teams, and external agencies to ensure consistent and compelling messaging across various channels. The ideal candidate will have strong creative and strategic thinking skills, excellent project management abilities, and experience in the gaming or hospitality industry.

Key Responsibilities:

• Assist in the development and implementation of comprehensive marketing communication strategies aligned with the club’s business objectives and brand positioning.
• Collaborate with agencies, vendors, and internal clients to create high-quality marketing materials.
• Support the management of key processes involving agencies, ensuring timelines and deliverables are met.
• Assist in managing marketing initiatives, including brand partnerships, social media campaigns, and promotional content.
• Help develop business requirements and implement solutions to address customer communication and vendor relationship needs.
• Support the creation and maintenance of the editorial calendar, content, and photography for the club’s custom-published magazine.
• Collaborate on the development and management of the brand’s content strategy and asset creation.
• Oversee brand photography and videography standards, ensuring continuous updating of creative assets.
• Support the execution of club events, promotions, and direct marketing offers to club members.
• Assist in developing and implementing database marketing strategies to ensure effective program results.
• Collaborate with the management team to develop and enhance customer loyalty programs, events, and promotions.
• Coordinate details and execution of all events and promotions with related departments.
• Evaluate the performance of all marketing events and promotions to ensure reinvestment rates are maintained and profit margins are acceptable.
• Assist in creating innovative marketing plans and materials to enhance the club’s brand presence.
• Ensure all marketing communications integration, including look and feel, messaging, timing, and sequencing.
• Facilitate and drive tactical and strategic marketing communication initiatives, prioritizing agency resources as necessary.
• Other tasks as assigned by Manager.

KEY FUNCTIONS

Marketing Strategy Support

• Assist in the development and implementation of marketing communication strategies, ensure alignment with the club’s business objectives and brand positioning.
• Support in defining target audiences and tailoring messaging, effectively reach and resonate with each segment.

Campaign Management

• Assist in planning and executing integrated marketing campaigns, coordinate campaigns across digital, traditional, and experiential channels.
• Collaborate with creative teams and agencies, develop marketing materials and promotional content.

Digital and Social Media Management

• Support digital marketing efforts, assist in managing website, advertising, and email marketing campaigns.
• Help manage social media channels, develop content calendars and monitor engagement metrics.

Public Relations Support

• Cultivate relationships with media contacts, secure press coverage and positive media exposure.
• Assist in drafting press releases and handling media inquiries

Event and Promotion Coordination

• Coordinate promotional activities for club events, ensure effective promotion, ticket sales, and guest engagement.
• Evaluate performance of marketing events and promotions

Brand Management

• Support brand identity through marketing communication efforts, ensure consistency in messaging, tone, and visual identity.
• Oversee brand photography and videography standards

Budget and Performance Analysis

• Assist in managing marketing budgets, track expenses and allocate resources effectively.
• Monitor campaign performance and prepare reports, evaluate effectiveness and inform decision-making.

Compliance and Regulatory Support

• Ensure marketing communication activities comply with regulations, stay informed about industry regulations and legal changes.

Position Summary: Reporting to Assistant Talent Acquisition Manager, the Talent Acquisition Supervisor is responsible for recruitment process, include sourcing candidates through various channels, planning interview and selection procedures and hosting or participating in career events; expatriate services as well as employee relations. To be successful in this role, you should be able to develop long-term recruiting strategies and nurture trusting relationships with potential hire.

Key Responsibilities:

• Reporting to Assistant Talent Acquisition Manager, the Talent Acquisition Supervisor is responsible for recruitment process, include sourcing candidates through various channels, planning interview and selection procedures and hosting or participating in career events; expatriate services as well as employee relations. To be successful in this role, you should be able to develop long-term recruiting strategies and nurture trusting relationships with potential hire.
• Assist employees with internal and external transfer requests and procedures.
• Assist Talent Acquisition team with hiring processes and issues.
• Conduct the pre-selection interview and/ or testing to make sure that the candidate meets the minimum requirements for the job.
• Liaise with respective managers the preparation of all the documentation related to the hiring/ promotion/ transfer of every new Employee including expatriate associates. Co-ordinate with respective department to confirm the starting date.
• Create and maintain new hire and personnel files and enter them into Human Resources Information Systems.
• Assist with orientation of new employees.
• Monitor all hiring and recruitment processes for compliance with all local laws and company policies and standards.
• Ensure accurate maintenance of all employee records and files.
• Inform Human Resources management of issues related to employee relations within the division or property.
• Serve as Human Resources subject matter expert and participate on project teams.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Identify additional sourcing techniques that recruiters should apply when sourcing becomes an issue. Help recruiters execute additional sourcing tactics when needed.
• Provide analysis as needed to support HR and Heads of Departments (HODs)
• Provides support on hiring initiatives where there is staffing impact
• Perform other duties as required

*Tìm kiếm khách hàng mới

• Tìm kiếm thông tin khách hàng qua nhiều kênh khác nhau để xây dựng hệ thống khách hàng tiềm năng.

• Chủ động liên hệ với khách hàng tiềm năng trong danh sách tự tìm kiếm hoặc từ hệ thống dữ liệu của khách sạn để giới thiệu các dịch vụ, chương trình ưu đãi.

• Gửi thông tin dịch vụ qua mail để khách hàng tham khảo, giải đáp các thắc mắc của khách hàng khi có mail phản hồi từ khách.

• Sử dụng các kỹ năng bán hàng để đàm phán, thuyết phục khách sử dụng các dịch vụ của khách sạn.

• Tiến hành thủ tục ký kết hợp đồng với những khách hàng đồng ý sử dụng dịch vụ.

* Chăm sóc KH đang sử dụng dịch vụ, KH cũ

• Chủ động liên hệ với các khách đang sử dụng dịch vụ để nắm tình hình, phát triển mối quan hệ tốt đẹp với khách hàng.

• Kịp thời hỗ trợ, giải đáp các yêu cầu, phàn nàn từ khách hàng.

• Theo dõi thời gian kết thúc hợp đồng để thuyết phục khách tái ký hợp đồng

• Chủ động gửi các thông tin ưu đãi, khuyến mãi cho khách hàng cũ để thuyết phục họ sử dụng lại dịch vụ của khách sạn.

• Tiến hành thủ tục ký kết hợp đồng mới với những khách hàng cũ muốn sử dụng lại dịch vụ.

• Giám sát quá trình triển khai hợp đồng, chất lượng dịch vụ để khách hàng nhận được những giá trị tốt nhất.

• Phối hợp với các bộ phận liên quan khắc phục nhanh các vấn đề phát sinh trong quá trình sử dụng dịch vụ của khách.

* Các công việc khác theo sự phân công của BLĐ, trưởng bộ phận.

MAIN DUTIES:

• Co-ordinates functions and activities with regional, divisional and corporate staff as appropriate

• Work with the kitchen team to produce food for the unit to a high standard on a daily basis.

• Take responsibility for the daily paperwork with regards to ordering.

• Assist the Head Chef with ordering and menu planning.

• According to the instructions lay down by the management.

• Cover all duties normally assigned to the Head Chef in his/her absence.

• Carry out any reasonable requests made by your line manager

• Assist in any of the kitchens; this may require assistance within or outside normal working hours.

• Report and where possible take action about customers complaints and compliments.

• Ensures highest level of guest satisfaction by providing quality guest services and amenities within corporate standards.

• Training staff about HACCP, SOP, Brand standards, Services, Kitchen English

• Receiving: co-ordinates with Purchasing team to check quality, quantity of goods

• Tìm kiếm, phát triển và quản lý hệ thống đại lý du lịch (TA, TO, DMC, inbound/outbound, OTA offline) tại các thị trường được phân công.

• Phân loại và chăm sóc đại lý theo mức độ tiềm năng (Key Account, Regular, New Prospect), xây dựng mối quan hệ hợp tác bền vững.

• Giới thiệu sản phẩm, dịch vụ khách sạn/resort (phòng, F&B, spa, golf, MICE, trải nghiệm), thực hiện báo giá, proposal, chính sách TA rates, allotment, group series, combo dịch vụ.

• Tham gia đàm phán và theo dõi hợp đồng đại lý: giá, hoa hồng, điều kiện thanh toán, hủy/đổi, thời hạn và sản lượng cam kết theo phân quyền.

• Phối hợp với các bộ phận Reservation, Front Office, F&B, Event/MICE để xử lý booking khách lẻ, khách đoàn, MICE; đảm bảo thông tin chính xác và dịch vụ đúng chuẩn 4–5 sao.

• Theo dõi sản lượng, room night, doanh thu theo từng đại lý/thị trường; đề xuất giải pháp kích cầu, điều chỉnh hoặc chấm dứt hợp tác khi cần thiết.

• Phối hợp Marketing triển khai các hoạt động xúc tiến bán hàng qua đại lý: co-op marketing, hội chợ du lịch, roadshow, famtrip/site inspection.

• Nghiên cứu thị trường, đối thủ; ghi nhận phản hồi từ đại lý và khách hàng, đề xuất cải tiến sản phẩm và chính sách kinh doanh.

TUYỂN NHÂN VIÊN PART-TIME – NHÀ HÀNG GOLDEN GATE
(MANWAH /KICHI/ DAONIUGUO/ GOGI)

🔹 Vị trí: Phục vụ / Phụ bếp / Tiếp thực
🔹 Hình thức: Part-time

⏰ Thời gian làm việc:
• Ca sáng: 9h – 15h
• Ca tối: 17h – 23h
• Đăng ký theo lịch học, tối thiểu 5 buổi/tuần
• Ưu tiên làm T6 – CN

💰 Thu nhập & quyền lợi:
• Lương: 28.000 – 34.000đ/giờ
• Hỗ trợ ăn ca + gửi xe
• Tips + thưởng
• Lương x3 – x4 Lễ/Tết
• Giảm 10% khi sử dụng dịch vụ Golden Gate

📍 Địa điểm làm việc (chọn chi nhánh gần nhà):
Q1, Q3, Q7, Q8, Q9, Q10, Thủ Đức, Tân Bình, Tân Phú, Phú Nhuận, Gò Vấp
👉 Ưu tiên các chi nhánh trong TTTM

📞 Liên hệ: *** (Ms.Trang) -> Inbox / Gọi / Zalo để nhận việc nhanh

 

About Us:

AIRR LABS is building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across the online customer journey.

We are looking for curious and highly motivated individuals who can seize exciting market opportunities and turn them into impactful brand strategies and execution.

About the job:

Social Account Associate will join our fast growing Social Commerce team — someone with solid experience in account management, strong communication and negotiation skills, and a sharp eye for numbers and performance metrics. In this role, you will collaborate closely with internal teams to develop and deliver impactful social commerce strategies for our clients. You will also play a key role in budget allocation, performance monitoring, and client relationship management.

Key Responsibilities:

1. Account & Project Management

• Own project management from planning, execution to performance evaluation.
• Be the main point of contact for clients, ensuring smooth and professional day-to-day communication.
• Manage project timelines, deliverables, and budgets with accuracy and efficiency.
• Build and nurture strong client relationships while proactively identifying opportunities for growth.
• Offer strategic recommendations and solutions tailored to client objectives and market trends.

2. Social Commerce Planning

• Develop and implement innovative social commerce plans, especially on platforms like TikTok and emerging channels.
• Collaborate with internal teams (social media, creative, content, and production) to ensure cohesive campaign execution that aligns with brand goals.
• Stay up-to-day with the latest trends and best practices in social commerce, creator economy, and consumer behavior.

3. Performance Analysis and Reporting:

• Review and analyze campaign performance and prepare detailed reports for clients.
• Use data-driven insights to support the refinement of strategies and improve campaign effectiveness.
• Assist in presenting results and recommendations to clients in a clear and compelling manner.

Position Overview
As the Assistant L&D Manager, you will work closely with the L&D Manager (Operations) to execute training programs that build the skills, mindset, and consistency of our frontline teams. You’ll coordinate training logistics, deliver sessions, and help measure impact — ensuring every staff member embodies the M Village service spirit.
________________________________________
Key Responsibilities
Learning Strategy & Planning
• Develop and execute a property-wide L&D roadmap focused on service excellence and operational readiness.
• Conduct training needs analysis aligned with business metrics (guest satisfaction, productivity, and quality audits).
• Forecast and plan training resources to support hotel openings, seasonal surges, and performance gaps.
Training Program Design & Delivery
• Design and deliver hands-on, engaging training content for SOPs, guest interaction, grooming, upselling, and complaint handling.
• Customize programs for each function (FO, Kitchen, Butler, etc.) while maintaining brand consistency.
• Deliver sessions through workshops, on-the-floor coaching, and digital modules (where applicable).
Operational Integration
• Embed training into performance reviews and career progression plans for non-managerial and supervisory roles.
• Partner with Residence Managers and Ops Leads to reinforce learning at the property level.
• Monitor post-training performance and adjust programs to drive continuous improvement.
Onboarding & Cultural Immersion
• Build onboarding journeys that embed M Village values from day one.
• Ensure new hires quickly adapt to operational standards, service expectations, and team dynamics.
Learning Systems & Tracking
• Implement and manage simple tools or an LMS (if applicable) to track training completion and compliance.
• Maintain up-to-date training records, schedules, and SOP libraries.
Stakeholder Engagement & Support
• Act as a partner to operations leaders—advising on team development, coaching practices, and service training.
• Support new property launches with pre-opening training plans.
Evaluation & Reporting
• Define success metrics for each program and track learning impact.
• Prepare reports and insights for senior management on training effectiveness and team capability.

• Chịu trách nhiệm tiếp nhận, xử lý và quản lý tất cả đặt phòng đến từ các kênh OTA
• Xử lý (assign) booking OTA trên hệ thống: Kiểm tra, xác nhận và cập nhật thông tin đặt phòng từ các kênh OTA vào hệ thống đặt phòng của khách sạn, đảm bảo nhập liệu chính xác, không sai sót và không trùng phòng.
• Trả lời đầy đủ tin nhắn & email từ khách hàng và đối tác OTA: phản hồi nhanh chóng, lịch sự, đúng thông tin về đặt phòng, chính sách, yêu cầu đặc biệt hoặc khiếu nại và duy trì tính đồng nhất về thông tin trên các OTA.
• Phối hợp với bộ phận vận hành (lễ tân, buồng phòng, v.v) để đảm bảo thông tin tình trạng phòng chính xác và xử lý các yêu cầu liên quan đến booking bao gồm thay đổi, huỷ, no-show và các yêu cầu đặc biệt khác.
• Theo dõi allotment, giá và tình trạng phòng.
• Listing, set up chi nhánh mới trên các nền tảng và mapping với hệ thống CMS
• Duy trì và cải thiện điểm nội dung của các chi nhánh trên các nền tảng.
• Kiểm tra thanh toán, phát hiện booking bất thường và báo cáo cho quản lý.
• Phối hợp với kế toán, thực hiện đối soát và làm thủ tục yêu cầu thanh toán và theo dõi thanh toán hàng tháng đối với các đối tác OTA sử dụng hình thức thanh toán VCC.
• Thực hiện các công việc khác theo phân công của cấp trên.

- Tiếp nhận nhu cầu tuyển dụng từ các phòng ban, lập kế hoạch và triển khai tuyển dụng hiệu quả
- Đăng tin tuyển dụng trên các kênh phù hợp, tìm kiếm và sàng lọc hồ sơ ứng viên
- Liên hệ, sắp xếp phỏng vấn, thực hiện phỏng vấn sơ bộ
- Phối hợp với bộ phận chuyên môn trong các vòng tuyển dụng tiếp theo
- Cập nhật, quản lý hồ sơ ứng viên và báo cáo tiến độ tuyển dụng định kỳ
- Đề xuất các phương án nâng cao hiệu quả tuyển dụng và thương hiệu tuyển dụng nội bộ​
- Hỗ trợ xây dựng bảng mô tả công việc
- Phát triển thương hiệu nhà tuyển dụng: xây dựng chiến lược về quản bá hình ảnh/ môi trường làm việc tốt và ngăn ngừa các nội dung tiêu cực=> thu nhút nhân tài và giảm tỷ lệ turnover.
- Thực hiện các nhiệm vụ khác theo sự phân công, chỉ đạo của quản lý trực tiếp.