Việc làm cho sinh viên Đại học Kinh tế - ĐH Đà Nẵng

• Make lists of potential clients and conduct surveys to identify customers actively seeking resort.
  
• Contact customers via calls or arranged meetings to discover their needs and requirements.
• Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the resort
• Provide customers with a list of available services and their accompanying prices and offer discounts when necessary
• Assist clients in selecting the most appropriate service that best meet their specifications and needs
• Oversee the booking and reservation of space in resort to ensure availability and proper arrangement
• Collaborate with other resort staff to ensure clients have a good time.
• Monitor the customer service quality of the resort to ensure customers are tended to appropriately
• Conduct price negotiations with customers on behalf of the resort management to reach a favorable bargain for both parties
• Process and facilitate requests for customized services such as room redecoration, equipment, and switch
• Coordinate and organize the details of an event such as catering, lodging, seating, and security
• Resolve and quell misunderstandings within a resort premises.
• Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals.
• Set annual budgets and implement strategies effective for achieving set targets.
• Conduct assessment of sales performance to make necessary adjustments to increase patronage.

- Đảm nhận việc check in - check out cho khách

- Kiểm tra thông tin khách hàng

- Hỗ trợ giải đáp các thắc mắc và yêu cầu của khách

- Làm việc xoay ca

- Tư vấn dịch vụ phù hợp với khách trực tiếp hoặc qua điện thoại

- Những công việc khác theo sự phân công của trưởng bộ phận

Làm vệ sinh các khu vực được phân công theo lịch hàng ngày tại các khu vực sảnh khách sạn, sảnh nhà hàng, cầu thang bộ,…

– Làm vệ sinh sạch sẽ các máy móc, thiết bị, dụng cụ sau khi làm việc xong

– Đảm bảo quy trình làm vệ sinh được thực hiện theo đúng tiêu chuẩn của khách sạn

Achievement of budgeted food sales, beverage sales and labor costs

Achieve maximum profitability and overall success by controlling costs and quality of service

Participation and input towards F & B Marketing activities

Control all of Banquet , cutlery, glassware, linen and equipment

Completion of function delivery sheets in an accurate and timely fashion

Help in preparation of forecast and actual budget function sheets

• To spend time in public areas observing associate-guest interaction and talking with guests, working through heads of department to coach associates in guest service skills as necessary.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• To assist in the recruitment and selection of all food and beverage associates. To make sure that department heads follow hotel guidelines when recruiting and use a competency-based approach to selecting their associates.
• To oversee the punctuality and appearance of all food and beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• To ensure that each profit centre (e.g. restaurant, bar etc.) is operated in line with maximising profit while delivering on the brand promise.
• To ensure that each cost centre (e.g. events services) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
• To make sure that food and beverage departments respond to the results of the consumer audit and to ensure that the relevant changes are implemented.

- Xây dựng và phát triển thực đơn cho nhà hàng.

- Đảm bảo chất lượng các món ăn.

- Tuyển dụng, đào tạo và quản lý nhân sự bếp.

- Quảng lý tài sản, công cụ, dụng cụ bếp.

- Đảm bảo tiêu chuẩn vệ sinh an toàn thực phẩm

- Kiểm tra chất lượng hàng hoá

- Thực hiện các công việc khác theo sự phân công của cấp trên

- Chi tiết Công việc trao đổi khi Phỏng vấn/ Job Description will detail during interview.