Việc làm cho sinh viên Đại học Kinh tế - ĐH Đà Nẵng

1. Supervises bartender, waiter and waitress ensure the follow the standard sequence of service. 
2. Responsible for cleanliness and maintenance of the outlet, work area, table wear, utensil and other materials & equipment use by the outlet. 
3. During the business hour the F & B Supervisor should give careful consideration on the service rendered by the staff. 
4. Notes all points on any faulty services to be brought up at the roll call. 
5. Maintain and promotes good relationship with the clients. 
6. Makes daily reports to the restaurant manager on incident that have occurred in the operation. 
7. Schedule staff duty roster to keep the each outlet fully manned at all the time. 
8. Conducts training session in order to maintain consistency of standard. 
9. Ensures that each staff receives daily appearance inspection. 
10. Attend to operational problem, guest complaints, inquiries and requests. 
11. Hold daily briefing with the staff to keep them up to date with the events, late policy and change. 
12. Performs related duties and special project assigned. 
13. As a model roll for all the associates especially for the waitress/waiter and cashier. 
14. Night Audit for Cashier at the end of the shift and reported to manager on that day. 
15. Cash up witness for cashier before storing together with one of security officer (if any). 
16. Check with chef for daily special 
17. Ensure all the food and beverage was being check before serve to the guest. 
18. Handling complaint if any guest not satisfy with the food and service, refer to manager incharge if the problem can’t be solve.

• Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
• Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
• Respond to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
• Fully knowledgeable about resort guest rooms, rates, promotions, amenities, programs, resort facilities and services.
• Answer guest inquiries pertaining to resort services, registration of guests, and shopping, dining, entertainment and travel directions etc.
• Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
• Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.
• Verify all reservations taken on the reservation forms are updated on the PMS without fail.
• Understand and enforce resort and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
• Verify if each reservation requests are processed as per the hotel standards and without delay.
• Verify if reservation confirmation letters are send for all processed bookings within the stipulated time.
• Record and file all reservation correspondence neatly and accurately on prescribed forms or folders.
• Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
• Handle the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
• All reservation modifications are updated on the property management system immediately and accurately in case of any changes.

- Nhận ca làm việc

- Chuẩn bị mọi công việc sẵn sàng

- Ghi nhận thông tin order

- Thực hiện quy trình thanh toán cho khách

- Hỗ trợ, xử lý các vấn đề phát sinh trong ca làm việc

- Các công việc cuối ca: thực hiện tổng kết, bàn giao ca.

1. Hỗ trợ nhân viên bếp chính, đầu bếp

2. Đứng quầy Bếp, phục vụ thức ăn khi khách cần

3. Giữ gìn vệ sinh và bảo quản máy móc thiết bị bếp

4. Thực hiện các công việc khác

- Nhận ca làm việc

- Chuẩn bị mọi công việc sẵn sàng

- Đón tiếp khách

- Quản lý đặt bàn

- Báo cáo và bàn giao công việc

- Chăm sóc khách hàng.

- Phục vụ khách

- Vệ sinh khu vực làm việc

- Thực hiện công tác lễ tân giao tiếp với khách bằng tiếng Nhật

- Làm công việc check-in & check-out cho khách

- Giới thiệu với khách những dịch vụ trong resorts bằng tiếng Nhật

- Có thể đọc và hiểu tiếng Anh chuyên ngành.

Nhân sự quản lý : Trao đổi trực tiếp khi phỏng vấn

- Học cách phục vụ khách hàng.

- Setup bàn ghế

- Đứng ca và giải quyết các vấn đề trong ca làm.

Chi tiết cv sẽ được trao đổi cụ thể trong quá trình phỏng vấn

Chi tiết cv sẽ được trao đổi cụ thể trong quá trình phỏng vấn