Việc làm cho sinh viên Đại học Kinh tế - ĐH Đà Nẵng

PHẠM VI CÔNG VIỆC

Chịu trách nhiệm duy trì sự vệ sinh của các khu vực buồng ngủ với tiêu chuẩn cao nhất để làm hài lòng khách hàng.

NHIỆM VỤ VÀ TRÁCH NHIỆM

Vệ sinh, sắp xếp xe đẩy, dụng cụ, thiết bị theo đúng tiêu chuẩn

Đảm bảo kho tầng gọn gàng, sạch sẽ.

Vệ sinh các phòng được phân công.

Kiểm tra minibar theo đúng quy trình

Kiểm tra và thu gom đồ giặt là theo đúng quy trinh.

Giúp đỡ khách mọi khi.

Thông tin và báo cáo đến giám sát một cách thường xuyên.

Chỉnh trang buồng ngủ theo tiêu chuẩn.

Kiểm tra phòng khách trả.

Xử lý các đối tượng khả nghi theo quy trình

Báo cáo tài sản thất lạc và hỏng hóc.

Báo cáo các vấn đề cần được bảo dưỡng.

Job Description

Prepare breads and pastries, including preparing doughs and fillings, proofing, baking, and decorating as appropriate. 

Review Production sheet to understand variety of baked goods to be produced daily. 

Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists.

- Attending guest needs at beach, pool, gym and daily activity, are cared for in a manner of ensuring that all policy and procedures are followed

- Understanding departments and hotel’s product, and upsell to the guest, or recommend hotel products to the guest.

- Be responsible in keeping our property safe and secure

- Kiểm tra đối chiếu các số liệu, khoản thu chi cuối kỳ giữa các đơn vị nội bộ, khách hàng và công ty

- Theo dõi và xử lý công nợ của công ty

- Lập kế hoạch và thực hiện tài chính trong quý, năm theo yêu cầu

- Hướng dẫn xử lý và hạch toán các nghiệp vụ kế toán.

- Thống kê và tổng hợp số liệu kế toán khi có yêu cầu.

- Làm việc với cơ quan thuế, kiểm toán, thanh tra kiểm tra theo yêu cầu.

- Lưu trữ dữ liệu kế toán theo quy định.

- Chi tiếp công việc trao đổi khi phỏng vấn

• Ensure that smooth and fast baggage handling for all arrival/departure guests.
• Maintain close relationships with reception as well as other departments.
• Delegate bellman to pick up the baggage from guest rooms.
• Help observe safety and security rules at all times.
• Alert the management of any unattended packages and strangers found on the premises.
• Prepare for group movements and ensure enough staffing is in place to handle groups.
• Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.
• Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment.
• Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.
• Make deliveries to guest rooms as instructed.
• Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.
• Offer assistance to all guests at times.
• Perform any other work as and when assigned by the management.

Trao đổi cụ thể khi phỏng vấn

• Triển khai công việc dịch vụ kỹ thuật, kiểm tra, lắp đặt, sửa chữa thiết bị máy văn phòng: máy photocopy, máy in
• Bảo hành, bảo trì thiết bị theo yêu cầu của khách hàng.
• Thực hiện các công việc về dịch vụ kỹ thuật và hỗ trợ kinh doanh tư vấn sản phẩm, theo yêu cầu của Bộ phận kinh doanh và Công ty.

- Thợ sửa chữa ô tô: thợ hàn, thợ điện, thợ máy, thợ mui nệm.

- Sửa chữa thùng xe, máy móc xe ô tô tải

- Sửa chữa điện xe ôtô tải

- May bạt, bọc ghế xe tải,...

Công việc cụ thể sẽ trao đổi khi phỏng vấn

• To oversee the Guest Relations operations and ensure that the hotel standards and procedures are fully known and followed.
• To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
• To ensure proper coverage and supervision of the Guest Relations sections at all times.
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To manage any guest complaint professionally, by resolving it and making sure the guest is satisfied, and recording it.
• To use appropriate materials, equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To be fully aware of and to report all guest comments or complaints.
• To be aware of all VIPs visiting or staying in the hotel.
• To respect schedules, terms and deadlines as agreed with the Management.
• To carry out any other reasonable duties as assigned by the manager.

Thu thập quần áo giặt ủi theo yêu cầu của khách và Kiểm tra đồ trước và sau khi giặt.

Đóng gói và trả lại đồ giặt ủi cho khách sau khi giặt xong

Thực hiện các công việc hợp lý sự phân công của Giám Sát

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Monitors and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Drives alignment of all employees, team leaders and managers to the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Verifies all banquet functions are up to standard and exceed guest's expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Conducts performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Drives effective departmental communication and information systems through logs, department meetings and property meetings.

Job Description

Assists the Sous Chef in ensuring the quality, consistency and production of areas of responsibility in kitchen. 

Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. 

Works with team to improve guest and employee satisfaction while maintaining the operating budget. 

Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.

• Become knowledgeable in all policies, procedures, standards, specifications, guidelines and training programs for all food and beverage outlets within the Resort.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Produce weekly reports for all outlets.
• Provide manager reminders and paperwork processing such as: performance reviews due, new hire/termed associate paperwork, appointments, messages, spreadsheets, files.
• Assist in answering telephone calls from in-house guests and associates and guest/customer calls coming in from outside of the Resort.
• Place office supply orders for the entire Food & Beverage team.

Job Description

Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. 

Works to continually improve guest and employee satisfaction.

Leads development and training of team to improve results while maintaining standards. 

Must ensure sanitation and food standards are achieved.

• Review arrival lists to welcome guests
• Attend to special guests and answer their inquiries
• Help prepare welcome folders with collateral
• Provide information about amenities, areas and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to the Manager when needed
• Ensure compliance with health and quality standards

Tiếp nhận các cuộc gọi yêu cầu của khách lưu trú

Thực hiện các cuộc gọi đi khi có yêu cầu.