Việc làm cho sinh viên Đại học Kinh tế - ĐH Đà Nẵng

Hỗ trợ các hoạt động hằng ngày cho tất cả các khu vực trọng nhà bếp bao gồm: đặt món, chuẩn bị và trang trí thức ăn, phát triển thực đơn, lau dọn nhà bếp và tuân thủ các quy định.

• Chào đón và hộ trợ khách vận chuyển đồ lên phòng. Mở cửa và hỗ trợ khách/khách vào và rời khỏi khách sạn;
  
• Thông báo cho khách về các tiện nghi, dịch vụ và giờ hoạt động của cơ sở lưu trú cũng như các điểm du lịch địa phương,...;
• Truyền đạt quy trình đỗ xe cho khách và Hỗ trợ nhân viên Hướng dẫn khách các yêu cầu khi cần thiết.
• Chi tiết sẽ trao đổi khi phỏng vấn.

SCOPE OF WORKS

• To ensure a clean, safe an sanity environment is provided, staff an visitors in accordance with the highest standards an applicable standards of the Hotel.

• Provide training, supervision, and motivation of assigned supervisor in daily routines and project work.

• Give direction and control all activities relating to the Housekeeping department.

• Trainings or anything related to employee development programs

DUTIES AND RESPONSIBILITIES

. Ensures that all Housekeeping staff perform duties in accordance with hotel policy.

. Formulating and establishing plans for all aspects of Housekeeping management and operation.

. Assists the supervision of Housekeeping staff to ensure that all daily activities meet compliance with housekeeping procedures and service standards

. Plans and coordinates an action plan for daily work schedules including special activities and reports depending on occupancy.

. Distributes and supervises the daily work schedules, reports, and assignments to Housekeeping staff.

. Ensures all occupied rooms are cleaned and prepared for guests on a daily basis.

. Ensures key control procedures are followed and ensures that all keys are returned at the end of each shift.

. Supervises a daily inspection program to ensure guest rooms, back of the house and public areas are clean and supplied with necessary items and services.

. Liaises with Floor Supervisor, Public Area Supervisor, Linen Supervisor and Laundry Supervisor to coordinate planning and scheduling for regular activities.

. Conducts regular inventories of linen, supplies and uniforms ensuring required stocks are maintained.

. Stores safely and maintains all equipment, supplies and chemicals as required.

. Recommends to the Executive Assistant Manager renovation and repair needs for rooms and public areas.

. Reports problems with materials and equipment to Executive Assistant Manager.

. Responds to guest requests and immediately handles problems and complaints about housekeeping functions to maximize guest satisfaction.

. Administers staff rosters and schedules to ensure all Housekeeping functions are maintained and to minimize overtime payment.

. Assists the Department of Human Resources with the recruitment of all Housekeeping staff setting both tasks and qualifications.

. Recommends promotions, transfers and dismissal of all Housekeeping staff to Executive Assistant Manager

. Conducts regular meetings with Housekeeping staff to assist in the efficient and smooth operation of the department.

. Assists with performance appraisals of all Housekeeping staff and prepares guidelines and time frames for improvement.

. Participates in all staff and training meetings as required.

. Assists with the training of staff in coordination with the Training Department to achieve the highest standard of service and guest satisfaction.

. Instructs Housekeeping staff on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.

. Ensures high standards of personal appearance and hygiene, clean and pressed uniforms and name badge as described in staff handbook for all Housekeeping staff.

. Maintains a high standard of hygiene and sanitation throughout all service areas.

. Reports any health or safety hazards to the Executive Assistant Manager

. Performs other duties as assigned by the Executive Assistant Manager

SCOPE OF WORKS

• Ensure the guest satisfaction during Pre-Arrival, Arrival & In-house at peak level.

• Maintain the given direction and control all activities relating to the Front Office Department.

• Trainings or anything related to employee development programs.

• Primarily responsible to ensure that Front Office shifts are run efficiently, and providing outstanding guest service

DUTIES AND RESPONSIBILITIES

1. Monitor and responsible for Front Office’s activities.

2. Lead department handover meeting and guarantee the attendance from on duty associates, three times daily.

3. Ensure associates are properly groomed and in branded uniform at all times

4. Maintain working area tidy, clean and organized (including whole lobby, driving way and entrance area)

5. Ensure all associates are aware of role and responsibilities and operate within their guidelines.

6. Maintain a good working relationship between the associates and other departments.

7. Coordinate with Transportation and Tour Vendors

8. Provides excellent service to internal customers in other departments and business partners as appropriate

9. Track up the planning for revenue increase process

10. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

11. Take care of guest’s incidents. Ensure all guest incident reports and logs are properly filed and maintained.

12. Report higher management serious cases that cannot be solved immediately.

13. Maintains positive guest and colleague interactions with good working relationships.

14. Determine guest requirements and follow-up. Answer guests inquires and attend to the needs of the guests.

15. Ensures branded service culture has been implemented.

16. Works closely with other employees in a supportive, flexible and empower manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

17. Perform ambassador responsibilities and duties when needed. Ensure smooth check-in and check-out of all guests during peak hours, through properly handing guest accounts and with efficient service provided to all guests.

SCOPE OF WORKS

• Ensure the guest satisfaction during Pre-Arrival, Arrival & In-house at peak level.

• Maintain the given direction and control all activities relating to the Front Office Department.

• Trainings or anything related to employee development programs.

• Primarily responsible to ensure that Front Office shifts are run efficiently, and providing outstanding guest service

DUTIES AND RESPONSIBILITIES

1. Monitor and responsible for Front Office’s activities.

2. Lead department handover meeting and guarantee the attendance from on duty associates, three times daily.

3. Ensure associates are properly groomed and in branded uniform at all times

4. Maintain working area tidy, clean and organized (including whole lobby, driving way and entrance area)

5. Ensure all associates are aware of role and responsibilities and operate within their guidelines.

6. Maintain a good working relationship between the associates and other departments.

7. Coordinate with Transportation and Tour Vendors

8. Provides excellent service to internal customers in other departments and business partners as appropriate

9. Track up the planning for revenue increase process

10. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

11. Take care of guest’s incidents. Ensure all guest incident reports and logs are properly filed and maintained.

12. Report higher management serious cases that cannot be solved immediately.

13. Maintains positive guest and colleague interactions with good working relationships.

14. Determine guest requirements and follow-up. Answer guests inquires and attend to the needs of the guests.

15. Ensures branded service culture has been implemented.

16. Works closely with other employees in a supportive, flexible and empower manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

17. Perform ambassador responsibilities and duties when needed. Ensure smooth check-in and check-out of all guests during peak hours, through properly handing guest accounts and with efficient service provided to all guests.

- Chăm sóc bênh nhân tại ghế

- Chuẩn bị dụng cụ, vật liệu, phụ tá Bác sỹ trong điều trị cho bệnh nhân

- Đảm bảo công tác vô khuẩn

- Nhận gửi bưu phẩm, theo dõi công văn đi, công văn đến;

- Quản lý con dấu của Công ty;

- Đặt, quản lý Văn phòng phẩm, biểu mẫu;

- Cấp phát đồng phục, lên báo cáo xuất - nhập tồn;

- Phụ trách công tác y tế;

- Tổ chức khám sức khỏe định kỳ;

- Và thực hiện các công việc khác được giao;

- Chuẩn bị và sơ chế nguyên liệu, dụng cụ, thành phần món ăn theo yêu cầu của Bếp trưởng.

- Đảm bảo các món ăn được chế biến đúng theo công thức, quy trình định sẵn, đạt yêu cầu về chất lượng và số lượng theo quy định.

- Chịu trách nhiệm về vệ sinh an toàn thực phẩm từ khâu chuẩn bị nguyên liệu đến khâu chế biến và trình bày, đảm bảo các thiết bị, dụng cụ được sử dụng để chế biến phải vệ sinh sạch sẽ theo tiêu chuẩn quy định.

- Sử dụng và bảo quản cẩn thận các thiết bị, dụng cụ bếp trong quá trình làm việc.

- Hoàn thành các yêu cầu công việc khác theo yêu cầu của Bếp Trưởng.

- Chi tiết yêu công việc sẽ được trao đổi cụ thể hơn khi phỏng vấn.

- Làm công việc vệ sinh công cộng theo tiêu chuẩn;

- Đôn đốc, giám sát và hỗ trợ nhân viên trong công việc;

- Làm việc dưới sự quản lý và phân chia từ Trưởng, Phó bộ phận.

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• Registers and rooms all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Maintains cashier float and ensures accurate daily report of all money received
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange
• Keeps abreast of all modifications to accounting policies and procedures
• Responsible and attends to guest’s request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
• Other tasks assigned by manager

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate department in a timely manner.

• Sends copy of MOD report to all departments on a daily basis.

• Strives to improve service performance.

• Ensures compliance with all policies, standards and procedures.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

• Understands and complies with loss prevention policies and procedures.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Empowers employees to provide excellent customer service.

• Provides immediate assistance to guests as requested.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Ensures employees understand customer service expectations and parameters.

• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

• Participates as needed in the investigation of employee and guest accidents.

• Observes service behaviors of employees and providing feedback to individuals.

• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures employees are cross-trained to support successfully daily operations.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Ensure the guest satisfaction both Pre-Arrival guest & Inhouse Guest at peak level.

Đảm bảo sự hài lòng dịch vụ khách hang ở mức cao nhất cho khách trước và đang lưu trú.

• Follow the direction and control all activities relating to the Front Office Department.

Theo hướng dẫn và kiểm soát tất cả các hoạt động liên quan đến bộ phận Tiền Sảnh

• Follow the Trainings or anything related to employee development programs.

Theo hướng dẫn Đào tạo hoặc bất cứ vấn đề liên quan đến các chương trình phát triển nhân viên.

• Perform daily tasks properly

Thực hiện công việc hàng ngày 1 cách hiệu quả

• Reports directly to the Ambassador Manager and Front Office Manager

Báo cáo trực tiếp đến Quản lý trực ca và Quản lý BP Tiền Sảnh

• Responsible for the the shift operation

Chịu trách nhiệm toàn bộ hoạt động khi đứng ca

• Maintains close working relationships with other departments and attends any meetings

Duy trì mối quan hệ hợp tác trong công việc với các BP khác và tham dự các cuộc họp

• If any other department requires assistance of the FO, the FO team shall always fully co-operate and remain courteous.

Nếu bất kỳ BP nào yêu cầu sự giúp đỡ từ BP Tiền Sảnh, nhân viên phải hợp tác đầy đủ và luôn lịch sự.

• To build good relationships among staff members.

Xây dựng mối quan hệ tốt giữa các nhân viên trong cùng bộ phận.

• To build and maintain the open communication with superiors and colleagues.

Xây dựng và duy trì mối quan hệ giữa các giám sát và đồng nghiệp.

• To build good team work internal and external the department.

Xây dựng tinh thần đồng đội vững chắc trong và ngoài bộ phận

• Details to be discussed during interview

Chi tiết trao đổi trong quá trình phỏng vấn

- Thiết kế, chỉnh sửa hình ảnh dùng trong các bài đăng website, fan page,..

- Quay dựng video để đăng tiktok, fanpage..

- Thiết kế các banner, ảnh quảng cáo, landing page.

- Công việc khác theo yêu cầu của quản lý.

- Chịu trách nhiệm về tiến độ, chất lượng tất cả các dự án phòng thiết kế.

- Trao đổi cụ thể khi phỏng vấn.

The position is concerned with assisting the Club Manager in the daily operation of the Club Lounge. This includes being responsible for the operation, administration, supervision, training and overall performance of the club lounge. In addition, assist in planning and adjusting labor to achieve maximum operational yield.

- In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

- Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

- Supervise cash handling and banking procedures

- Prepare daily banking and cash flow reports

- Establish and instruct staff in cash security procedures

- Deal with irregular payments

- Supervise the maintenance of service equipment

- Monitor standards of guest facilities and services

- Control stock and monitor security procedures

- Assist with menu and wine list creation

- Supervise functions

- Supervise outlet service

- Works with Superior on manpower planning and management needs

- Works with Superior in the preparation and management of the Department’s budget

- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

- Perform any other duties which may be assigned by the management from time to time.

• Giặt và bảo quản đồ vải cho toàn khách sạn/ Wash and preserve linen for the whole hotel.
• Giặt sấy theo tiêu chuẩn dịch vụ áo quần khách/ Washing and dry follow the standard of guest clothes serve.
• Vận hành tất cả dụng cụ máy giặt sấy khu vực giặt là/ Knowledge how to operate all washing machine and dryer.
• Ghi chép và báo cáo tình trạng máy móc khi vận hành/ Record and report the status of machinery during operation.
• Đảm bảo vệ sinh khu vực làm việc/ Ensure working area hygiene.
• Các công việc khác theo yêu cầu của Trưởng bộ phận/ Other tasks as requested.
  

Job Description

Mô tả Công Việc

Job Description

Mô tả Công Việc