Việc làm cho sinh viên Đại học Kinh tế - ĐH Đà Nẵng

• Prepare all administration documents required by the Banqueting sales and service team
• Attend to telephone, fax, email enquiries in a timely manner
• Maintain a correspondence data base (manual and electronic)
• Co-ordinate all families and site inspections as required
• Sell the hotel facilities and services with emphasis on the banqueting facilities
• Meet with clients and attend to the details of their events (including weddings; business meetings, small conferences; internal meetings and external meetings, etc)
• Prepare Banquet Event Orders (BEOs)
• Liaise with interfacing departments to provide exceptional service for guests:

• Attend sales meetings and service briefings
• Provide input for hotel web design relating to Banqueting
• Assist with direct mail campaigns
• Maintenance and management of booking data base
• Assist with promotions and famils where requested
• Organise Trade shows, functions and exhibitions where applicable and advised by Superiors
• Assist with tender submissions
• Work with other ICHG properties and assist superiors including regional sales personnel to sell their properties
• Liaison with advertising agency where applicable
• Stock control of collateral
• Maintain and update promotional flyers
• Maintain stock of printed material
• Assist with the preparation of new products and services
• Distributes sales leads
• Work in line with business needs
• Work with Manager to achieve departmental revenue targets

• Clean and service the assigned public areas according to established quality standards and procedures
• Assist guests and escort them to locations within the hotel at their requests
• Complete tasks as directed by Management
• Refer major complaints to management
• Operate equipment safety and sensibly
• Maintain stock levels
• Recycle where possible
• Works in line with business requirements
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Perform any other duties which may be assigned by the management from time to time

- Ensures all employees have the proper supplies, equipment and uniforms

- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department

- Manages supplies and equipment inventories within budget

- Maintains cleanliness of spa and related areas and equipment

- Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals

Ensuring and Delivering Exceptional Customer ServiceConducting Human Resources Activities

- Sets a positive example for guest relations

- Interacts with guests to obtain feedback on product quality and service levels

- Handles guest problems and complaints

- Empowers employees to provide excellent customer service

- Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement

- Strives to improve service performance

Conducting Human Resources Activities

- Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns

- Ensures employees understand expectations and parameters

- Brings issues to the attention of the department manager and Human Resources as necessary

- Observes service behaviors of employees and providing feedback to individuals

- Participates in employee progressive discipline procedures

- Participates in an on-going employee recognition program

- Reviews comment cards and guest satisfaction results with employees

- Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job

- Supervises on-going training initiatives and conducting training when appropriate

Follows the instructions and recommendations from the immediate superiors to complete the daily tasks.

Coordinates daily tasks with the Sous Chef.

Responsible to supervise junior chefs or commis.

Able to estimate the daily production needs and checking the quality of raw and cooked food products to ensure that standards are met.

Ensure that the production, preparation and presentation of food are of the highest quality at all times.

Ensure highest levels of guest satisfaction, quality, operating and food costs on an ongoing basis.

Knowledge of all standard procedures and policies pertaining to food preparation, receiving, storage and sanitation.

Full awareness of all menu items, their recipes, methods of production and presentation standards.

Follows good preservation standards for the proper handling of all food products at the right temperature.

Operate and maintain all department equipment and reporting of malfunctioning.

Ensure effective communication between staff by maintaining a secure and friendly working environment.

Establishing and maintaining effective inter-departmental working relationships.

Have excellent knowledge of menu creation, whilst maintaining quality and controlling costs in a volume food business.

Personally responsible for hygiene, safety and correct use of equipment and utensils.

Ability to produce own work in accordance with a deadline and to assist and encourage others in achieving this aim.

Checks periodically expiry dates and proper storage of food items in the section.

Consults daily with Sous Chef and Executive chef on the daily requirements, functions and also about any last minute events.

Guides and trains the subordinates on a daily basis to ensure high motivation and economical working environment.

Should be able to set an example to others for personal hygiene and cleanliness on and off duty.

Daily feedback collection and reporting of issues as they arise.

Assess quality control and adhere to hotels service standards.

Carry out any other duties as required by management.

• Phụ trách khu vực phòng gym và hồ bơi
• Lấy, gấp và xếp khăn hồ bơi theo quy trình của công ty
• Phân phát khóa và khăn cho khách hàng
• Quản lý hồ bơi, đảm bảo sự an toàn cho khách và mức độ sạch sẽ tiêu chuẩn tại khu vực hồ
• Kiểm kê nguồn cung cấp, vật liệu và thiết bị và thông báo cho giám sát viên / quản lý về các mặt hàng cung cấp
• Cung cấp sự trợ giúp cho khách hàng bị thương cho đến khi đội cấp cứu đến. Thúc đẩy các quy định và quy tắc của khu vực giải trí
• Báo cáo về tai nạn, chấn thương và điều kiện làm việc không an toàn cho quản lý; hoàn thành quá trình đào tạo an toàn và chứng chỉ
• Thể hiện sự hợp tác và lòng tin tưởng với đồng nghiệp, giám sát viên, đội ngũ và giữa các phòng ban
• Đảm bảo chất lượng công việc đáp ứng các tiêu chuẩn và hoàn thành nhiệm vụ đúng thời hạn và kỹ lưỡng với ít sự giám sát nhất có thể
• Tuân thủ các tiêu chuẩn, chính sách và quy trình
• Tuân thủ quy định về thời gian làm việc và quy chuẩn về ngoại hình
• Chịu trách nhiệm bổ sung và phản hồi tích cực trong các tình huống xảy ra mà không cần sự giám sát
• Chuẩn bị / thiết lập khu vực tiếp tân (bật máy tính, hệ thống thanh toán, máy EDC)
• Chào đón và đón khách một cách nhiệt tình
• Các nhiệm khác khi được phân công

• Supervise the implementation of housekeeping standards and procedures
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Management of all incoming and outgoing calls
• Works with Superior and Human Resources on manpower planning and management needs
• Liaise with Front Office for guest and hotel requirements

• Supervise and inspect the work of assigned public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
• Manage all special requests made by guests and operational departments
• Ensure consistency within the department Supervise the implementation of housekeeping standards and procedures
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Manage all department functions including short and long term planning, as well as day to day operations
• Provide the direction for a positive, empowering work environment by setting the example and consistency of day to day work habits
• Perform any other duties which may be assigned by the management from time to time.

• Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
• Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
• Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
• Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
• Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• Follows up on progress of agenda items covered in regular meetings
• Follows up on progress of agenda items covered in regular meetings
• Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
• Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
• Supervises outside contractors to ensure contractual compliance
• Ensures that consumption of guest supplies is under control
• Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
• Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc
• Acts on behalf of the Executive Housekeeper in his / her absence as assigned
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Superior Director of Finance in the preparation and management of the Department’s budget

• To participate in the daily briefing with the Housekeeping Supervisor or Assistant Executive Housekeeper
• To understand and strictly adhere to the rules and regulations established in the Employees Handbook.
• To understand and strictly adhere to the hotel’s policy on fire, hygiene, health and safety and to handle all equipment, utensils and uniforms with care
• To maintain a high standard of personal appearance and hygiene at all times
• To maintain a good rapport and working relationship with staff of all other departments
• To provide a courteous and professional service at all times
• Introduces all new staff to Housekeeping facilities and services and explains all policies, tasks, procedures and standards related to Laundry section to ensure the highest standard of service
• Administers staff schedules to ensure sufficient staff to cover workload and to minimize overtime payment
• Report maintenance deficiencies and items in need of repair
• Carry out lost and found procedures
• Manage master keys in his/her possession
• Attend training and meetings when required.
• Carry out any other reasonable task set by the Hotel's Management
• Manage the housekeeping office
• Receive all incoming calls and respond accordingly
• Allocate room and task lists to housekeeping staff
• Ensure keys are issued in line with security procedures
• Log and store all lost property after each shift; send lost property to guests in line with procedures
• Ensure all relevant guest information is communicated to housekeeping staff
• Carry out administrative and IT duties
• Organize and control extra duties and special tasks
• Report all necessary maintenance daily and log all jobs
• Liaise with Front Office staff to ensure all information is communicated efficiently and promptly
• Ensure that communication has been clear and consistent to all shifts
• Update system regularly to give maximum room return to the hotel/s active inventory through coordination with the Housekeeping Supervisor
• Handle emergencies if and when they occur in the department
• Handle staff and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Responds to all emergency call which includes monitoring the alarm system
• Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
• Present a positive, professional, and courteous image, to ensure guest satisfaction
• Maintain the brand's high quality standards
• Ability to remain calm and perform all essential functions during emergency situations
• Maintain control of Guest Supplies, prepare the needed supplies for requisitions

• Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest
• Own your kitchen – keep on top of supplies and equipment, and minimise waste
• Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents
• Help create a safe space by following our safety procedures and wearing necessary protective equipment
• Be cleaner than clean – meet or exceed local cleanliness and hygiene laws
• Help with washing up and other kitchen duties when needed
• Give guests a better experience by helping with any queries or advice
• Wear your uniform with pride
• Take on other ad-hoc duties when the whole team needs to pull together

• Thực hiện cắt thịt thành những phần phù hợp

• Bảo quản bằng cách gói thịt, cá theo quy chuẩn

• Hoàn thành những công việc theo checklist lúc vào ca hoặc trước khi hoàn thành ca

• Tuân thủ các thủ tục nhằm (1) đảm bảo an toàn trong việc lưu trữ thịt, các và các thiết bị trong bếp như dao, kéo, máy cắt thịt... (2) đặt mua hàng đúng thời gian & hiệu quả, và (3) tối thiểu hóa thừa thải và đảm bảo dự đoán chi phí thực phẩm.

• Đảm bảo giữu gìn vệ sinh trong khu vực bếp theo tiêu chuẩn & yêu cầu của khu nghỉ mát.

• Đảm bảo tất cả thiết bị dụng cụ sử dụng sạch sẽ và được khử trùng thường xuyên.

• Duy trì tiêu chuẩn vệ sinh cao

• Lập kế hoạch, triển khai vận hành hệ thống kinh doanh

• Phát triển & chăm sóc khách hàng

• Quản lý & hỗ trợ thực hiện dự án

• Cùng giám đốc và bộ phận quản lý vận hành công ty 

- Tư vấn cho khách hàng về dịch vụ và sản phẩm của Công ty

- Đạt được mức tăng trưởng và doanh số bán hàng bằng cách tiếp cận khách hàng, tư vấn cho khách hàng về mô hình kinh doanh

- Vạch định và tư vấn cho khách hàng về tài chính , mô hình kinh doanh. 

- Xây dựng và phát triển các mối quan hệ khách hàng bền chặt lâu dài bằng cách hợp tác và thấu hiểu nhu cầu của họ

- Báo cáo về các kết quả kinh doanh. 

- Xác định các thị trường tiềm năng cùng mặt bằng để xây dựng cửa hàng

- Sẽ trao đổi cụ thể khi phỏng vấn.

• Welcomes guests and fosters customer loyalty through his/her friendly manner.

• Develops high-quality relationships with guests throughout their stay.

• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

• Oversee and supervises guest arrivals and departures with the front office manager and duty managers.

• Provide a high level of customer service and maintain a high profile in the day-to-day front office operations.

• Ensure that personalized service is offered to each and every guest.

• Ensures that the pricing policy and internal audit procedures are duly applied.

• Review the arrival list for all arrivals and VIPs to check room allocations, amenities, and special requests.

• Take responsibility for Night Auditor

• Integrates and trains employees, providing support for skills development.

• Ensures that all front desk employees are well-presented (uniforms, personal hygiene, etc), and also punctual.

• Ensures that the workplace remains clean and tidy

• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.

• Have a good knowledge of all systems and standard operating procedures of Front office.

• Ensures that guest documentation and information are available and up-to-date

• Perform other duties as assigned

- Tư vấn và bán hàng cho khách

- Sắp xếp, vệ sinh quầy kệ, bảo quản vật dụng

- Nhập hàng, xuất trả

- Đưa ra ý kiến cá nhân, đề xuất nhằm phục vụ việc bán hàng đạt hiệu quả cao nhất.

- Comply with all Gaming Regulations/ Tuân thủ các quy định về trò chơi

- Prepare reports relating to overages, shortages, volume of cash transactions, exchanges, checks, etc./ Thực hiện các báo cáo liên quan đến thừa, thiếu, lượng giao dịch tiền mặt, hối đoái, séc,....

- Coordinate communication between all shifts/ Phối hợp trao đổi công việc giữa các ca

- Responsible for safeguarding company assets within the cage area/ Chịu trách nhiệm bảo quản tài sản công ty trong khu vực làm việc

- Verify cash transactions/ Xác minh giao dịch tiền mặt

- Maintain bankroll and control credit instruments/ Duy trì tài khoản ngân hàng và kiểm soát các công cụ tín dụng

- Enforce the rules and regulations of the Cage Room/ Thực thi các quy tắc và quy định của Phòng Thu ngân

- Other job-related duties as assigned/ Các nhiệm vụ khác liên quan đến công việc được giao

* Số lượng: 02 (Nam, Nữ - Riêng lễ tân ca đêm chỉ tuyển nhân viên Nam )

* Mô tả công việc :

• Đón tiếp, hướng dẫn, hỗ trợ khách hàng check in - out khách sạn tận tình, chu đáo, thân thiện, lịch sự, đảm bảo tính chính xác và chuyên nghiệp.
• Tuân thủ các qui định, qui trình làm việc của bộ phận, của khách sạn.
• Xử lý các tình huống phát sinh của khách hàng, kịp thời báo cáo cấp trên trực tiếp xử lý các tình huống ngoài khả năng.
• Phát hiện và hỗ trợ kịp thời các sự cố, sự việc phát sinh của Bộ phận và các phòng ban khác.
• Chịu trách nhiệm về hướng dẫn sử dụng dịch vụ của khách sạn và đảm bảo an toàn cho khách lưu trú. 
• Hỗ trợ công việc khác của khách sạn tại tiền sảnh theo qui định và mô tả công việc của nhân viên lễ tân.
• Kiểm tra phòng khách đủ tiêu chuẩn trước khi bàn giao cho khách.
• Báo cáo công việc và ghi chép bàn giao đầy đủ theo qui định của khách sạn.

- Nhận hàng hóa theo đúng phiếu yêu cầu đặt hàng, mua hàng

- Đảm bảo hàng hóa đếm đúng số lượng có chứng từ đầy đủ

- Đảm bảo hàng hoàng lưu kho kịp thời sau khi nhận hàng

- Đảm bảo xuất, nhập tồn được ghi nhận đúng chứng từ

- Kiểm soát chặt chẽ các đơn hàng đã nhận hoặc chưa nhận

- Báo cáo kịp thời công tác ghi chép theo quy trình

- Thành thạo excel, và phần mềm kế toán kho