Accounts Receivable Supervisor/ Giám sát Kế toán công nợ

Executes all accounting activity related to tracking and expediting accounts receivable

 Performs accurate and timely mailing of invoices to customers with recent activity, attaching pertinent back-up

 Posts payments received and reconciled these payments to open invoices

 Follows up on all accounts in arrears

 Research declined bank cards and other credit card charge backs for justification and validity

 Balances accounts receivable system to the general ledger on a routine basis

 Balances and adjusts all house accounts weekly

 Ensures transfers from guest ledger to city ledger are accurate and done in a timely fashion

 Assists in the preparation of month end reconciliation and in the final monthly closing of the accounts receivable system.

Manages the different payments types:

 Copies, checks, and distributes all city ledger accounts to appropriate debtors

 Liaises with Chief Accountant regarding the status of new and existing debtor accounts.

 Receipts and allocates payments from various sources i.e. credit card and direct transfer

Maintains all necessary files and registers for accounts receivable:

 Maintains all necessary files and registers for accounts receivable

 Keeps relevant files in an ordered and retrievable system

 Performs any other duties or task as directed

Balance credit cards on a daily basis, comparing credit card batch totals to Opera totals. Ensure that a signed credit card docket exists for all transactions processed through Opera.

Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

 Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

 Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

 Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.

 Communicate effectively with guests, co-workers and the manager

 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

 At all times projects a favourable image of the Hotel to the public

 Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives

 Attends work on time as scheduled

 Follows safety and security rules and procedures