Assistant Front Office Manager (local)

POSITION

Supervising Front Desk staff in order to tend to the needs of the guests from arrival to departure.

• Represent the resort and the management by projecting a positive hotel image through excellent communication, efficient problem solving, and taking responsibility of guest needs
• Motivate and develop Front Desk staff to be proficient in all Front Desk operations
• Create a positive learning environment for Front Desk staff and staff of other departments
• Meet with Guest Relation Manager daily to ascertain business needs for the day
• Create weekly schedules based on occupancy forecast and staffing guidelines
• Review arrivals, departures, and future reservations for appropriate room assignments
• Monitor daily activities and itineraries of guests, and ensure information is disseminated to front desk staff
• Ensure accuracy of guest bills prior to departure for the day
• Ensure room keys are secure and key inventory is complete
• Resolve guest issues and follow-up appropriately with other departments
• Conduct monthly department training and meeting in collaboration with Guest Relation Manager
• Certify Front Office staff monthly on standards and steps of service
• Represent Guest Services Manager in their absence
• Participate in Manager on Duty program