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Mô Tả Công Việc
An Assistant Guest Relations Manager typically supervises guest relation team, ensures guest satisfaction, and assists in resolving issues, while maintaining a positive hotel image and promoting effective communication. They handle guest check-ins, provide information, and address complaints, while also assisting with special needs and requests. This role often involves leading the guest relations team, conducting briefings, and ensuring daily operations run smoothly.
Xem toàn bộ Mô Tả Công Việc
Here's a more detailed breakdown of common responsibilities:
Supervising and Leading:
Oversees guest service agents, providing guidance, training, and performance feedback.
Guest Satisfaction:
Ensures positive guest experiences by addressing inquiries, resolving complaints, and anticipating needs.
Communication:
Maintains open communication between departments, ensuring smooth operations and efficient service delivery.
Problem Solving:
Handles guest issues, complaints, and emergency situations, striving for positive resolutions.
Yêu Cầu Công Việc
- Minimum 2 years of experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Exceptional Customer Service: Strong interpersonal skills and a commitment to exceeding guest expectations.
- Problem-Solving: Ability to think critically and resolve issues effectively.
- Communication Skills: Excellent verbal and written communication skills.
- Supervisory Experience: Experience in leading and motivating a team.
- Knowledge of Hotel Operations: Understanding of front desk procedures and guest service standards.
- Organization and Time Management: Ability to manage multiple tasks and prioritize effectively.
- Empathy and Patience: Ability to understand and respond to guest needs with sensitivity.
- Proficiency in Guest Relations Software: May be required to use specific software for managing guest interactions and data.
Hình thức
Quyền Lợi
- Competitive Salary and good benefits
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
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