Assistant Spa Manager

• Develop and maintain adequate professional product program.

• Ensure all dealings with guests at the Spa and health club area to meet or exceed the hotels operating standards.

• Ensure all areas of the Spa are kept clean and well maintained at all times.

• Ensure compliance with all legislation governing the operation of a Spa facility.

• Ensure the guest experience is relaxing and in accordance with the hotel's standards.

• Ensure the health and safety of guests and employees are paramount at all times.

• Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.

• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.

• Ensure that the Spa team adhere to all hotel’s and company operational and service standards.

• Ensure that spa department follows hotels policies and procedures including health, hygiene, emergency and Fire prevention.

• Ensure all spa, health club and wellness equipment is maintained in good working order at all times.

• Ensure that all stock and cash items are kept safely under lock and key.

• Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.

• Responsible to develop strong product quality and treatment measures.

• Responsible to monitor and analyse the products and services of competitive Spas, to maintain a competitive advantage.

• Responsible for the department training plan and conduct hands-on training for the new recruitment.

• Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.

• Responsible for spa employee’s weekly duty schedules and staff duty charts.

• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.

• Regularly monitor all equipment for the proper functioning in the Spa and health club area to ensure maximum guest satisfaction.

• Prepare annual budget and business Plan to ensure Spa operation is adequately represented.

• Recruit and train Spa employees in accordance with hotels sop and guidelines.

• Monitor and review Spa employee’s performance regularly and provide required guidence.

• Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.

• Attend daily morning HOD meeting.

• Raise store requisitions of all retail and operational items as and when required.

• Perform any other duties that management may reasonably require.