Bellman - Nhân viên hành lý

2. To deliver newspapers and messages to guest villas, and to deliver and collect luggage in a timely and efficient manner.

3. To load and unload cars on arrival and departure of guests and assist guests entering and leaving the vehicles.

4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service

5. To check the lobby helping to keep it clean and tidy and report any defects.

6. To check the hotel buggies making sure they are clean and in good working order.

7. Ensure guest luggage are delivered to guest room within 5 minutes after guest checked in room

8. Ensure all stored luggage tagged fully and other half given to guest

9. Driving buggies safely as hotel standard

10. To supervise the traffic at the Porte Cochere.

11. Answer and assist with inquiries, in person and on the phone, providing information on the Resort and local area to guests. Market and up-sell villas, facilities, and amenities whenever possible.

12. Handles customer complaints if possible, or reports them to supervisors.

13. Keeps the luggage carts and holding areas clean and in tip top condition.

14. Follows the preventive maintenance program / schedule of buggies and other equipment.

15. Assist guests with transportation needs via radio communication with our transportation team.

16. Coordinate with bell captain to ensure all transportation booking are arranged well and provide