Duty Manager

1. Ensures that all Reception staff performs duties in accordance with hotel policy.

2. Ensures the efficient operation of all Front Office departments at night.

3. Participates in all staff and training meetings as directed by the Front Office Manager.

OPERATIONAL

6. Conducts briefing with staff regarding VIP’s or group tour arrivals and special events and functions which will occur during the shifts.

7. Provides current information about hotel facilities, services and special events to Front Office staff as required.

8. Provides current information about tourist attraction, restaurants; entertainment facilities and current events in the local area to the Front Office staff as required.

9. Ensures hotel facilities and services are promoted to guests and visitors.

10. Handles guest requests and immediately assists with problems and complaints to create guest satisfaction.

11. Registers any guest or staff problems or complaints shift record for the attention of the Front Office Manager

12. Ensures all credit adjustments and rebates are correctly accounted and recorded on a nightly basis.

13. Ensures all master folios are checked before the end of the shift.

14. Prepares necessary room vouchers and other information for following day’s business.

15. Ensures night audit streams are administered efficiently and correctly according to hotel procedure and policy.

16. Ensures master keys are checked and secured.

17. Checks safety deposit box keys and reports missing keys to Front Office Manager.

18. Maintain an awareness of hotel emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.

19. Provides assistance to guest in all hotel emergency evacuation and medical procedures.

20. Ensures high standards of personal appearance and hygiene, correct uniform and badge as outlined in the staff handbook for all Front Office staff under supervision.

21. Reports any potential health or safety hazards promptly to the Front Office Manager

22. Attend morning meeting and manage department operation when FOM is absent.

23. Plan training and implemented.

24. Ensure VIP is welcomed and bid farewelled. Their room is checked by FO before their arrival

25. To constantly be in contact with in house guests during their stay by visiting them in restaurants, and throughout the out.

26. To always be visible and accommodating for all of our guest and staff needs

27. To observe the conduct and appearance of associates during the overnight shift.

28. Department cost control.

29. When necessary, to investigate all guest and associate accidents and report the circumstances to Management.

30. To inspect the hotel’s main entrance, corridor, and public areas on a daily basis and report finding in Resort Host Log Book.

31. To have a complete list of emergency telephone numbers and list of hotel’s emergency team at the Resort Host desk.

32. To be aware and respond to all hotel emergency situations, ensuring the safety of guests, associates and yourself by following the hotel’s policy and procedures for handling emergencies and remaining calm and being in control of the situation.

33. To maintain good working relationship with all departments.

34. To complete any additional tasks assigned by the Front Office Manager.

35. Performs other duties as maybe requested by the Front Office Manager.

36. Other tasks shall be discussed via interview.