Credit Manager/ Quản lý công nợ

 To be responsible for the Hotel debtors' function: processing credit applications, invoicing, debt collection, AR cashiering, reconciliations and month end requirements.

 To ensure that the hotel credit policy and procedure is adhered to in all departments.

 To process all Credit Applications, ensuring that the clients are notified promptly and professionally.

 In the AR module, set up AR accounts for newly approved credits and ensure creditors' details are correct at all times.

 To ensure that all Trade Debtors' invoices are accurate; all services invoiced supported by a valid guarantee of payment and the room rates correct.

 To be responsible for the timely transfer of the invoices to the city ledger and prompt mailing (or emailing) of invoices to the debtors.

 To monitor the prompt follow-up of all overdue accounts and minimize the recovery delay.

 To implement effective inquiry response procedure for guests and management.

 To ensure all travel agent commissions are timely processed and paid.

 To report on monthly accounts receivable ageing analysis and detailed accounts' ledgers.

 To organize monthly Credit meeting to keep up to date knowledge of credit risks.

 Appropriately manage all delinquent accounts, liaising with debt collectors where needed.

 To ensure transfers from guest ledger to city ledger are accurate and done in a timely fashion

 Review the Advance Deposit ledger to ensure all the balances are either current or for future date.

 To review service contract, liquidation contract and follow guarantee of payment, prepare pro forma invoice (if need).

 To ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.

 To ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.

 To calculate and accurately post commissions.

 Promptly investigate all credit card disputes, liaising with the Front Office and the banks.

 To collate all necessary paperwork to justify credit card refunds and obtain sign off from the management before refunds can be processed.

 Accurately process all Monthly Statements, ensuring that they are mailed promptly.

 To ensure that all Month End reports are printed and forwarded to the Chief Accountant /Director of Financial to prepare the balance sheet reconciliation.

Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

 Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

 Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

 Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.

 Communicate effectively with guests, co-workers and the manager

 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

 At all times projects a favourable image of the Hotel to the public

 Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives

 Attends work on time as scheduled

 Follows safety and security rules and procedures