Director of People & Culture - Giám Đốc Nhân Sự

People

• Ensure that hiring is done on time and on budget as per brand standards and applicable local laws.

• Provide warm welcome and ensure that new team member orientation / on boarding is done efficiently.

• Lead learning and development programs, performance management and succession planning.

• Create programs to foster a positive work environment for all employees.

• Support and administer the team member engagement surveys.

• Emphasize employee discipline and address grievances to foster productivity and enhance performance.

• Oversee maintenance of accurate and up-to-date personnel files and records for all employees.

• Ensure Colleagues are compensated, rewarded and / or recognized as per their contract entitlement and total rewards concept.

• Build great relations with outside contacts.

Financial

• Create HR Budget and deliver results as per required target.

• Monitor Staffing and Labour Standards to manage costs.

• Mitigate financial risks associated with employee relations issues.

• Identify and analyze local compensation and benefits practices to ensure financial competitiveness.

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.

• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.

• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community.

• Promote team member involvement in local community.

• Ensure compliance with relevant employment laws and hotel or company policies and procedures.

• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through employee relations programmes.

• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.

• Manage labour relations in a union environment and represent the hotel in grievances, mediations, arbitrations and contract negotiation.

• Other ad-hoc duties as necessary – unexpected moments when we have to pull together to get a task done.