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Mô Tả Công Việc
A. General
o To assist in effective payroll control through a flexible work force maximizing utilization of part time employees and close cooperation with another department in the hotel.
o To participate in the formulation of the annual operating budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the annual operating budget.
o To strictly adhere to the established operating expenses and that all costs are controlled.
o In the absence of the Front Office / Assistant Front Office Manager.
o To obtain and account for the correct room revenue.
o To ensure that all room rate, guest data is posted and correct into the hotel property management system.
o To account for all rooms related rebates for the day.
o To identify and correct any errors.
o To ensure that all room discrepancy is check and follow-up.
o To ensure that guest history is maintained accurately and up-to-date.
o To assist in the training of Front Office service ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
b. Guest Services
Dịch vụ Khách hàng
o To assist the Front Office / Assistant Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Fusion’s Standards.
o To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned tasks to the standard set, which is reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
o To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.
o To maintain a pool of qualified part time employees in conjunction with the Human Resources Department.
o To implement a flexible scheduling based on business patterns.
o To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
o To assist in conducting monthly inventory checks on all operating equipment and supplies.
o To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
o To conduct daily pre-shift briefings to employees on rooms occupancy, arrival & departures, functions / event and special attention that is needed.
o To liaise with housekeeping and other related department on daily operation.
o To have a thorough understanding and knowledge of all Rooms related service and product and upsell alternatives.
o To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
o To establish a rapport with guests maintaining good customer relationship.
o To ensure that the cashiering procedures are strictly adhered to
Yêu Cầu Công Việc
o At least 2 years of hands-on experience in a similar position.
o Excellent command of the English language
o Ability to express effective, clear and concise written and verbal communication
o Must be able to handle difficult situations with tact and high diplomacy
o Strong interpersonal skills
o Strong sense of urgency, able to prioritize and delegate tasks
o Strong sense of commitment and of unquestionable integrity
Hình thức
Quyền Lợi
•Accident Insurance (24/24)
• Social welfare
• “Star Stay Program” with discounted rates in Fusion
• Food & Beverage discount for STARs/family/friends
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
