General Cashier/ Kế toán thu ngân

Controls flow of cash into and out of the hotel and prepares the daily deposit in a timely and accurate manner:

 Removes contents of drop safe and envelopes in presence of a witness.

 Determines if the proper amount of cash has been deposited by comparing the actual amount dropped, to the cashiers’ reports or shift closing.

 Prepares change orders for hotel; ensures petty cash vouchers are filled out in accordance with Brand policies and procedures.

 Prepares over/short report by cashier for management on regular basis.

 Prepare reimbursement of cashier’s floats – ‘due backs’.

 Balances the safe after all deposits and at the end of the day.

 Prepares all deposits for pick-up, endorses cheques list for Accounts Receivable, fills out deposit slip, and fills out armoured car service log book.

Issues safety deposit box keys as needed:

 Draws up contracts for new cashiers before issuing deposit boxes.

 Performs bank audits on all safety deposit boxes as scheduled.

 Verifies banks to contracts when keys are turned in.

 Voids contract, returns all money to safe and returns keys to proper place.

 Maintain a copy of all current House Bank contracts, all must be signed by the cashiers.

Handle petty cash payments:

 Prepare month end journal for petty cash expenditure.

 Ensure all policies and procedures are adhered to with regards to petty cash expenditure.

Maintain foreign exchange:

 Provide foreign exchange sale rates for Front Office daily.

 Prepare foreign exchange receipts for banking.

 Follow up credit card enquiries daily.

 Liaise with other cashiers regarding discrepancies and resolve any problems. Provide additional training to cashiers when errors are constantly occurring.

 Ensure all internal controls are in place to minimise fraud in cash handling.

Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

 Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

 Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

 Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.

 Communicate effectively with guests, co-workers and the manager

 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

 At all times projects a favourable image of the Hotel to the public

 Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives

 Attends work on time as scheduled

 Follows safety and security rules and procedures