General Cashier/ Thủ quỹ

Administration

• Prepares bank deposits of all checks and cash, to ensure that all cash collections are deposited intact.

• Prepares Official Receipts for all cheques and cash received.

• Prepares the General Cashier’s Daily Report by entering the day’s detailed cash collections and all terms of payments received for review and completion by both Accounts Clerk and Assistant Director of Finance.

• Prepares and submits such foreign exchange control reports as may be required by local law.

• Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

• Keeps and safeguards all contracts and financial documents.

Customer Service

• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Verifies all of the day’s noted payments.

• Deposits payments and ensures adequate supply of house funds and small change for all Office Clerks-Cashiers.

• Collects, with an assigned witness, all Front Office Clerks-Cashiers’ remittance envelopes from the drop-safe and to verify them against the Front Office Clerks-Cashiers’ daily witness sheet.

• Counts, together with the witness, cash, checks and credit card vouchers and verifies them to the Front office Clerks-Cashiers’ computerized remittance report details.

• Provides Front Office Clerks-Cashiers with required change and to anticipate and plan for extra change for busy weekends or holidays.

• Reimburses Front Office Clerks-Cashiers for disbursements made by them (due backs).

• Secures approval from the Director of Finance or Assistant to update foreign exchange rates at the Front Office according to daily bank information.

• Disburses petty cash requests and IOUs that have been approved by either the Director of Finance or Assistant Director of Finance.

• Monitors and follows up on all IOU requests and ensure that they are cleared within the stipulated date.

• Ensures that the combination to the General Cashier’s safe is not known to anyone other than the General Cashier.

• Prepares and posts all paid payment voucher into the PMS by the month end.

• Reconciles all cheques and bank drafts submitted to the bank against the pay-in slip and reports to the Finance Manager/Assistant Director of Finance in case of any long unclear bank drafts.

• Ensures that encashment of employee’s personal checks and cash advances are made only if they have the approval of both the General Manager and Director of Finance.

• Adds and balances house bank daily.

• Summarize the monthly General Cashier’s report to provide the monthly journal entries.

• Maintains custody and supports of unclaimed wages.

• Assists, when required, in carrying out surprise cash counts.

• Assist Accounts Payable with the disbursement of cash to suppliers.

• Co-ordinating with credit section for reconciliation of credit card amount

• Forecast of monthly cash flows.

• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Other Duties

• Ensures high standards of personal presentation and grooming.

• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

• Attends training sessions and meetings as and when required.

• Carries out any other reasonable duties and responsibilities as assigned.

• Maintains high personal standards of timekeeping, always present for duty as scheduled.

• Is always willing to learn and willing to teach others.

• Is fully familiar with the hotel Work Rules and work regulations governing employees and their behavior and ensures these are always accurately communicated and carefully followed.

• Ensures that colleagues/employees are always fairly treated without favor or unfair expectations.

• Takes an active involvement in the welfare, safety, development and well-being of employees.

• Provides guidance, advice, counselling and transparent diplomatic feedback as appropriate.

• Provides sufficient training, development and learning opportunities to ensure that employees are developed to their full potential and are confident.

• Ensures that employees are fairly and professionally rostered and are allocated work assignments which are appropriate for their rank and capability to meet the demands expected.

• Ensures that all guest and colleague interactions are positive and professional, showing humility and respect to guests, colleagues and all employees.

• Values and preserves very good working relationships.

• Ensures that Corporate Strategies, initiatives, communications and Employee Information pieces are appropriately communicated to employees in a timely manner.

• Responds to requests to undertake any reasonable tasks and secondary duties and adjust to changes as dictated by hotel, industry and company.