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Mô Tả Công Việc
• Registers and rooms all arrivals according to established procedures.
• Performs check in, check out, room change procedures and ensures all data are fully entered correctly into the hotel systems in accordance with reservation.
• Maintains cashier float and ensures accurate daily report of all money received/sent.
• Attends to guest complaints, inquiries and requests; escalates problems to supervisor/Assistant Manager if he/she is unable to assist.
• Does everything possible to ensure that the guests depart the hotel with a high level of satisfaction.
Yêu Cầu Công Việc
1. Education: High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
2. Service years in the field: 01- year experience in customer service or switchboard operator.
3. Knowledge and skills:
- Strong communication skills when interacting with others; demonstrated ability to effectively interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Proficient in the use of Microsoft Office and Guest Services related System.
- Good problem solving and organizational skills.
4. Language:English (listening, speaking, reading and writing).
Hình thức
Quyền Lợi
- Enjoy 2 days off/week
- At least 12 days of leave/year
ALLOWANCE - SUPPORT
- Monthly service fee bonus
- Allowance for moving expenses to get a job
- Home visit allowance
- Vacation allowance (depending on level)
INSURANCE
- Get accident insurance 24/7 from the first day you get a job
OTHER BENEFITS
- Enjoy discounts on using services at the resort, booking IHG staff rates
Mức lương
Từ 5 đến 8 triệu
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
