IT Manager / Quản lý IT

Administration

• Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes.
• Ensures the availability of any stationery or consumables required by any I.S. systems.
• Ensures that all licenses are complete and up-to-date.
• Keeps software in the Property Management System up to the current release
• Conducts regular Departmental Communication Meetings.
• Advises the management of the Hotel on additional facilities that could be provided by either existing or further I.S. systems and technological advances.

• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
• Ensures all employees provide a courteous and professional service at all times.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Maintains positive guest and colleague interactions with good working relationships.

• Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the Hotel and needs of employees.
• Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Director of Finance ensuring targets are met and costs are effectively controlled.
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

• Provides technical assistance, advices to Hotel management so as to minimise overhead expenses and maximise productivity in all areas.
• Assist authorised users in relation to operation of the Hotel’s I.S. system hardware, various modules and supporting personal computers.
• Coordinates timely repair and return to service any faulty systems or items of equipment.
• Ensures that preventive maintenance required by any I.S. equipment in the Hotel is carried out appropriately.
• Establishes and implements procedures to ensure backup of data in any I.S. system.
• Rebuilds data corrupted by either hardware or software faults.
• Coordinates the investigation and timely handling of any software fault reports or enhancement requests.
• Coordinates the timely handling of any software fault reports or enhancement requests.
• Sets up emergency procedures to continue the operation of the Hotel in the event of system failure.
• Provides manuals on the issue of I.S systems and incorporates those manuals into the relevant operating procedures of the Hotel.
• Establishes necessary security measures to prevent unauthorised access to the I.S. systems.
• Provides technical assistance to internal and external audit staff.
• Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.

• Oversees the recruitment and selection of all IS employees. Ensures that Hotel guidelines are adhered when recruiting and use a competency-based approach to selecting employees.
• Through hands on management, closely supervises all IT applications and users in the performance of their duties and ensures this is in accordance with policies & procedures and applicable laws.
• Delegates as appropriate the duties and responsibilities necessary to trained employees who are well equipped and resourced to correctly accomplish these tasks.
• Nurtures and develops employees whilst ensuring standards of operation and safety are maintained.
• Embraces the Training initiatives and philosophies of the company and works closely with the Training Manager and Operational Management to improve employee’s skills and knowledge.
• Ensures that employees have a complete understanding of the Hotel Work Rules and Regulations, and that their behaviour complies. Corrects inappropriate behaviour in accordance with policy.
• Monitors employee morale and provides honest performance feedback and development opportunities.
• Conducts Performance Appraisals as assigned, providing honest and appropriate feedback.
• Effectively communicates guiding principles and core values to all employees.
• Oversees the punctuality and appearance of all IS employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the Hotel and department’s grooming standards.
• Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Conducts regular check in conversations and annual Performance Development Discussions with employees and to support them in their professional development goals
• Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.
• Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
• Ensures that employees follow all Hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.