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Mô Tả Công Việc
- Ensure that all the events are managed efficiently according to the established business, budget and marketing plan by following Melia Hotels International SOP.
- Plannning, organize and promote unique events and milestones together with outlet managers.
- Prepare Banquet Event Order correctly and send to all Department
- To coordinate events and any artistic performances with outlet managers to ensure operational readiness, efficiency in resource utilization, and prompt delivery of services.
- To implement a flexible work schedule based on business patterns.
- To be constantly involved in the operation and to be present during all events.
- Ensure an accurate Events Schedule is kept and discussed it with Sales Manager on a weekly basis.
- Arrange the entire necessary requirement for the client in accordance with contract, including but not limited to accommodation, transportation, audio requirements, meals etc. ..
- Ensure that all revenue are calculate correctly and correct any operational errors.
- Work pro-actively to minimize complaints from guests.
- Monitor and ensure highest levels of guest satisfaction by providing quality client and guest service and products within corporate standards.
- Establish and maintain a good customer relationship with clients.
- To follow-up with clients and guests after an event to determine satisfaction; measure these results and establish strategies to improve the quality of the guest experience.
- Ensure guests receive efficient, knowledgeable and courteous service, and high quality products and service.
- Summarize all revenue each month and send Monthly report to Sales Manager.
- Performs any other duties assigned by Sales Manager.
- Produce weekly and month report
Yêu Cầu Công Việc
- College Degree or above
- English - Good level, written & spoken
- At least 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel.
Hình thức
Quyền Lợi
- Attractive salary and benefits package.
- Insurance: In addition to health insurance, social insurance and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
- Get special incentives when using high-class service systems of Vingroup, such as Vinpearl, Vinmec, Vinmart and Vinschool, etc.
- 13th month salary and holidays.
- To participate in any Training/ Development schemes as recommended by senior management.
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