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Mô Tả Công Việc
ADMINSTRATIVE
1. Ensures that all Reception staff perform duties in accordance with hotel policy.
2. Ensures the efficient operation of all Front Office departments at night.
3. Participates in all staff and training meetings as directed by the Front Office Manager.
OPERATIONAL
4. Patrols all areas of the hotel checking security, housekeeping or maintenance needs.
5. Maintains information regarding current contract and rack rates.
6. Conducts briefing with staff on night shift regarding VIP’s or group tour arrivals and special events and functions which will occur during the shift.
7. Provides current information about hotel facilities, services and special events to Front Office staff as required.
8. Provides current information about tourist attractions, restaurants, entertainment facilities and current events in the local area to the Front Office staff as required.
9. Ensures hotel facilities and services are promoted to guests and visitors.
10. Handles guest requests and immediately assists with problems and complaints to create guest satisfaction.
11. Registers any guest or staff problems or complaints shift record for the attention of the Front Office Manager.
KEY RESULT AREAS
12. Ensures all credit adjustments and rebates are correctly accounted and recorded on a nightly basis.
13. Ensure all guest issues and complaint are approached efficiently.
14. Ensures all master folios, room availability are checked before cut of day.
15. Ensure all member rooms departed in the day is well point credited.
16. Ensure all next day arrival is assigned, next day departure account is well checked.
17. Ensures night audit streams are administered efficiently and correctly according to hotel procedure and policy.
18. Ensures master keys are checked and secured.
19. Checks safety deposit box keys and reports missing keys to Front Office Manager.
20. Maintain an awareness of hotel emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.
21. Provides assistance to guest in all hotel emergency evacuation and medical procedures.
22. Ensures high standards of personal appearance and hygiene, correct uniform and badge as outlined in the staff handbook for all Front Office staff under supervision.
23. Reports any potential health or safety hazards promptly to the Front Office Manager
24. Performs other duties as maybe requested by the Front Office Manager.
Yêu Cầu Công Việc
GENERAL
1. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
2. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
3. Is fully conversant with health and safety, fire and emergency procedures.
4. Maintains a high standard of personal hygiene, dress, uniform, and body language.
5. Is polite and professional in any situation where the image or reputation of the hotel is represented.
6. Attends meetings and training as required by supervisors.
7. Ensures that all activities are carried out honestly, ethically and within the parameters of Vietnamese law.
8. Interacts with guests actively soliciting feedback
PERFORMANCE EVALUATION CRITERIA
1. Achievement of the goals and objectives of the Front Office department
2. Quality and nature of guest comments and complaints
3. Staff training and development
4. Financial performance of the Front Office division
Hình thức
Quyền Lợi
1. Receiving 100% of salary during probation time.
2. 22 standard working days per month.
3. Additional of Service Charge bonus & others attractive allowances.
4. Free-provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC, TV, internet, cable TV).
5. Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
6. Free-provided Bao Viet health and accident insurance.
7. 12 to 14 days annual leave.
8. Free training courses from basic to advance by Banyan Group Academy.
9. Young and dynamic working environment.
10. Positive career development opportunities.
11. Other attractive bonus policies for encouragement and motivation
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
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