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Mô Tả Công Việc
- Process incoming reservation requests from guests via phone, email, or online booking platforms, ensuring all necessary information is collected and accurately entered into the hotel’s reservation system.
- Provide detailed information to potential guests regarding room availability, rates, amenities, and hotel policies, helping them make informed decisions.
- Upsell additional services and room upgrades by highlighting the benefits and features, aiming to enhance the guest’s stay and increase hotel revenue.
- Coordinate with the front desk and housekeeping departments to manage room inventory and ensure guest preferences and special requests are met, such as room location or early check-in.
- Handle modifications, cancellations, and special requests to existing reservations, ensuring changes are accurately reflected in the system and communicated to relevant departments.
- Calculate room rates and provide billing information, including explaining the breakdown of charges, discounts applied, and payment policies.
- Resolve guest complaints related to reservations by offering satisfactory solutions, such as room changes, discounts, or complimentary services, to maintain high levels of customer satisfaction.
- Compile and maintain records of reservation data, including occupancy statistics, cancellation rates, and revenue generated, for use in reports and analysis by management.
Yêu Cầu Công Việc
- Proficient in office information technology skills such as: Word, Excel, PowerPoint, OutLook.
- Good English skills (specialized culinary vocabulary); Have knowledge and understanding of food, drinks as well as kitchen activities; Have skills in organizing, managing records and handling problems quickly...
- High school diploma/G.E.D. equivalent.
- At least 1 years of work experience in Hospitality Industry
Hình thức
Quyền Lợi
- Competitive salary and benefits
- Accommodation provided.
- Duty Meal
- Service Charge
- Joined in the associate activities.
- Joined in the Hotel's training and development programs.
- Offered relocation, home leave allowance.
- Comply with government Public Holidays.
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
