Reservation Agent (Pre-opening Hotel)

•Convert telephone inquiries into reservations, maintaining acceptable performance statistics.

•Gather detailed caller information and create leads for follow-up as part of outbound calling program. Meet goals set for Navis Outbound call production.

•Book reservations accurately and efficiently utilizing telephone, internet, group booking fax, room lists and the other forms of reporting.

•Enter confirming and modifying telephone, facsimile and e-mail reservations into appropriate database.

•Assist with entering individual and group reservations in the system, specifying billing instruction and securing all payments as outline on group contract.

•Address guest and vendor questions or concerns independently.

•Assist with loading group rooming lists, assigning rooms, specifying billing instructions and securing final payments in full prior to group arrival.

•Processing advance deposits.

•Perform daily reservations audit for the next day’s arrivals.

•Process commissions at regularly assigned property(s).

•Adhere to property and company policies and procedures.

•Perform other duties as assigned.